The Star Entertainment Group (TSEG) is a publicly listed company on the ASX.
Our purpose is to create fun at trusted destinations, and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist, and our shareholders.
We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way.
We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.
Our properties across Brisbane, the Gold Coast, and Sydney are world-class, with many award-winning hotels, restaurants, bars, and entertainment venues.
As our Guest Experience Agent, reporting to the Reservation Services Supervisor, you will support the Guest Experience Team by delivering exceptional service to guests through handling bookings, enquiries, and providing tailored accommodation solutions that enhance the overall guest experience.
This is a fantastic opportunity where you will play a key role in creating memorable guest interactions by ensuring accurate reservations processing, delivering personalised services, and contributing to a seamless and positive customer journey from enquiry to arrival.
A few of your responsibilities
Manage inbound and outbound reservation enquiries via phone, email and online platforms
Accurately process bookings, amendments, and cancellations in line with company policies
Provide detailed information on hotel services, promotions and facilities
Deliver exceptional customer service to ensure a positive and memorable guest experience
Work collaboratively with internal departments to meet guest needs and expectations
Maintain up-to-date knowledge of rates, packages, and availability
What we are looking for
Previous experience in reservations, customer service,



or a similar role
Strong communication skills with a customer-first mindset
High attention to detail and strong organisational abilities
Ability to multitask and work efficiently in a fast-paced environment
Proficiency with reservation systems such as Opera
A positive attitude and alignment with The Star's values and culture
What we can offer you
Complimentary meals on-site daily
Discounted parking and public transport options
Up to 30% discounts across award-winning restaurants and accommodation
An inclusive and diverse workplace culture
Supportive leadership and ongoing career development opportunities
Mental health and wellbeing services
Paid Parental leave from Day 1, Secondary Carer's leave also onoffer
Chance to work with elite professionals andassets
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
Each team member is expected to champion The Star's Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star's culture.
Our purpose is to create fun at trusted destinations.
This commitment involves living our values of
Build memorable connections, Own It, Lead with Integrity, and Take good care
.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.
We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.
The Star was awarded WGEA Employer of Citation for Gender Equality ********) and has been recognised as a **** PLATNIUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It's your time to SHINE!
#J-*****-Ljbffr

📌 Guest Experience Agent (Sydney)
🏢 Star Entertainment Group
📍 Sydney