Be a part of our exciting new Help aHead Centre in Caringbah
Work in a multidisciplinary, multi-agency team
Full-time role until June ****
Join Odyssey NSW as a CALD Care Navigator at Help aHead Centre in Caringbah.
The CALD Care Navigator works collaboratively with consumers from culturally and linguistically diverse (CALD) backgrounds to improve access to mental health (MH), alcohol and other drug (AOD), and community supports.
The role facilitates person centred, culturally protected, and integrated care, ensuring consumers are connected to the right service at the right time.
The Care Navigator reduces barriers to access, provides practical support, and strengthens pathways between the Centre and external service providers.
Requirements
Demonstrated experience working with CALD communities, including understanding of cultural beliefs, migration experiences, stigma, and barriers to accessing mental health and AOD services.
Experience in service navigation, case coordination, or community support, ideally within mental health, AOD, or community services.
Highly developed communication skills, including the ability to adapt communication styles,



work effectively with interpreters, and explain complex information in accessible ways.
Demonstrated ability to build rapport and trust with individuals who may be experiencing distress, trauma, or uncertainty about engaging with services.
Knowledge of local mental health, AOD, and community service systems, including referral pathways and eligibility requirements.
Ability to undertake culturally responsive needs assessments, identify barriers, and co design goals with consumers.
Strong organisational and time management skills, with the ability to manage competing priorities and maintain accurate documentation.
The ability to regulate emotions, remain calm and be emotionally resilient while interacting and supporting clients with high levels of emotion and at time emotionally disturbing conversations.
Hold or have the ability to obtain a Criminal History Check and Working With Children clearance for paid employment.
Unlimited right to live and work in Australia.
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📌 Cald Care Navigator (Sydney)
🏢 Nada
📍 Sydney