Beyond Bank, Melbourne, is seeking a Member Support Officer to help members in financial difficulty with empathetic, practical hardship solutions.
You will assess circumstances, offer appropriate assistance, and maintain explicit communication throughout the process to balance member wellbeing with responsible banking.
The role involves managing hardship cases, documenting outcomes, and ensuring compliance while supporting early-stage collections where appropriate.
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📌 Member Financial Wellbeing Specialist (Melbourne)
🏢 Beyond Bank
📍 Melbourne
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