About the role As a Customer Director at Faculty, you will spearhead ambitious growth across our Australian Business.
Blending strategic consulting with AI delivery, you will unlock potential for a diverse range of Australian businesses and agencies.
You will lead multi-disciplinary teams to design AI solutions, navigate large scale transformation projects, and build trusting relationships with senior stakeholders across key areas like government, financial services, energy and utilities.
This is an entrepreneurial opportunity to shape the future by turning cutting-edge AI into operational impact.
What you'll be doing: Driving sales growth and executing strategic account plans to hit ambitious revenue targets across key accounts.
Leading complex commercial negotiations, bidding opportunities, and pricing proposals for current and existing portfolios.
Nurturing long-term relationships with senior budget holders and C-suite stakeholders to ensure high client satisfaction.
Overseeing cross-functional delivery teams to guarantee high-quality execution of large-scale AI transformation programmes.
Mentoring team members to accelerate their professional development while supporting scalable business unit growth.
Proactively identifying innovative, data-oriented AI use cases that solve complex challenges.
Advising client directors on AI strategy,



engineering concepts, and technical implementation to demonstrate continuous value.
Who we're looking for: You bring a comprehensive background in consulting or strategy, with proven experience leading large-scale transformation programmes.
You possess a natural business development mindset, combining an appetite for commercial hunting with deep relationship-building skills to manage multi-million-dollar deal processes.
You bring demonstrable experience in digital transformation alongside strong commercial fluency in cutting-edge AI capabilities.
You excel at managing complex stakeholder relationships, guiding key decision makers through fast-paced, high-stakes programmes with structured problem-solving.
You bring technical curiosity and acumen to engage confidently with technical teams and advise client directors on AI and advise client directors on the creative and safe applications of AI within their most important areas of business.
You demonstrate an entrepreneurial, adaptable leadership style with a proven ability to translate intricate technical concepts into real business value.
Interview Process: Talent Team Screen (30 minutes) Introduction to Hiring Manager (60 minutes) Discovery Role Play Interview (60 minutes) Commercial

📌 Customer Director (Melbourne)
🏢 Faculty
📍 Melbourne