JobScout Pty Ltd is assisting our client, New Gujarat Pty Ltd, trading as CGP Cleveland Shop 8 (Crust Gourmet Pizza Cleveland).
The store operates under the Crust Gourmet Pizza Bar franchise network, a national gourmet pizza brand founded in ****.
Our client serves Cleveland and the surrounding Redland City area as a predominantly takeaway store, with pick-up orders and limited dine-in seating.
The store is known for quality ingredients, signature gourmet pizzas and fast, reliable service.
Our client is seeking an experienced Retail Manager to take full operational responsibility for the Cleveland store on a full-time, ongoing basis.
This is a hands-on leadership role with real autonomy over stock, staffing, budgets and store performance, working within the standards and systems of the Crust franchise network.
Responsibilities of our Retail Manager will include: Determining the product mix, stock levels and service standards of the store, including the gourmet pizza, sides, desserts, beverages and promotional ranges, in line with Crust franchise requirements and local customer demand in the Cleveland trading area.
Formulating and implementing purchasing and marketing policies at store level, including taking part in national Crust campaigns and loyalty program promotions and running local area marketing activities to grow sales and market share.
Setting prices for menu items, meal deals and promotional bundles within franchisor pricing frameworks, and monitoring competitor pricing and offers in the local pizza and takeaway food market.
Promoting and advertising the store's products and services through in-store merchandising, menu boards, counter displays, loyalty program promotions and social media channels.
Maintaining and enforcing customer service standards across the front counter and phone, walk-in and pick-up takeaway orders, as well as the dine-in area, and investigating and resolving customer complaints, refunds and quality issues to protect the brand's reputation.
Maintaining records of stock levels, wastage and financial transactions, conducting regular stocktakes, and reconciling daily takings, banking and point-of-sale reports.




Undertaking budgeting and financial management of the store, including monitoring sales targets, food cost, labour costs and controllable expenses against the store profit and loss statement, and reporting performance to the director/franchisee.
Planning and managing inventory, including ordering dough, cheeses, meats, fresh produce, dry goods and packaging from approved suppliers, managing cold-chain receiving procedures, and minimising wastage through forecasting, prep planning and stock rotation (FIFO).
Ensuring the store complies with work health and safety obligations, including safe work procedures for pizza ovens, cutting equipment and hot surfaces, incident reporting, and keeping the workplace safe for staff and customers.
Ensuring compliance with food safety legislation and standards, including the Food Act **** (Qld), Redland City Council food business licence requirements, Food Safety Supervisor obligations, allergen management, temperature monitoring and cleaning schedules.
Selecting, training, rostering and supervising staff, including shift supervisors, pizza makers and counter and customer service team members.
This also covers onboarding, performance management, disciplinary matters, and compliance with the applicable award and franchise labour standards.
Preparing staff rosters aligned to forecast trading patterns and labour budgets, and managing timekeeping, wage cost control and payroll records.
Overseeing the maintenance, cleanliness and presentation of the store premises, dine-in area and equipment, and coordinating repairs and preventative maintenance with approved contractors.
Ensuring operational compliance with the franchise agreement, Crust brand standards and audit requirements,



and implementing corrective actions arising from franchisor operational assessments and customer feedback.
Analysing sales data and store performance metrics to identify trends, adjusting product availability and staffing, and implementing strategies to improve sales, speed of service, order turnaround and customer satisfaction.
To be successfully considered for the role, you: Hold an associate degree, Advanced Diploma or Diploma in retail, business, hospitality or a related field.
At least three years of relevant experience may substitute for the formal qualification.
Have a minimum of one year's experience working as a Retail Manager or in an equivalent store or outlet management role.
Have demonstrated experience managing a retail, takeaway food or hospitality outlet, including responsibility for staff, stock and store performance.
Have proven experience rostering and supervising a team and managing labour costs to a budget.
Have experience with stock control, ordering, stocktakes and supplier management.
Are confident interpreting sales and cost reports and acting on the numbers.
Have a sound working knowledge of food safety and work health and safety obligations.
Have strong customer service skills and the ability to lead a team through busy trading periods.
Are available to work a rotating roster that includes evenings, weekends and public holidays.
This is a full-time position of at least 38 hours per week.
Are you an experienced store or food outlet manager who enjoys running a site end to end?
Do you take pride in a well-run team and a clean set of numbers?
Are you looking for a stable, full time management role with a respected national pizza brand in Cleveland?
You must have unrestricted Australian working rights to be considered.
Interested?
This is an ideal opportunity for an experienced Retail Manager seeking their next role in the Redlands.
To apply, please respond to the recruiters through the site and attach an updated resume.
JobScout Pty Ltd is grateful for all applications, but kindly note that only shortlisted applicants will be contacted.
JobScout Pty Ltd – recruitment excellence

📌 Retail Manager (Queensland)
🏢 Jobscout
📍 Queensland