KLN Freight Oceania Pty Ltd – Essendon VIC
Our core business encompasses integrated logistics, international freight forwarding and supply chain solutions. With global head offices in Hong Kong, we employ a far-reaching global network that stretches across six continents, and includes the largest distribution network and hub operations in Greater China and the South East Asian region.
We are a top 10 global logistics provider combining local ownership to deliver a personalised service, helping our customers realise their purpose.
KLN Freight (Oceania) operate offices in Auckland, Christchurch, Sydney, Melbourne, Brisbane and Adelaide, serving customers across a wide spectrum of industries including fashion & lifestyle, electronics & technology, food & beverage, FMCG, to industrial & material science, automotive, and pharmaceutical & healthcare.
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KLN Freight Oceania is seeking a motivated and customer-focused Customer Service Specialist to join our National Customer Service team. This is an excellent prospect for someone with freight forwarding experience who enjoys building strong customer relationships while managing the end-to-end movement of international freight.
In this role, you will take ownership of a portfolio of customers, coordinating shipments from booking through to final delivery. You will work closely with overseas offices, customers, customs and operations teams to ensure freight moves efficiently, deadlines are met, and customers receive exceptional service every step of the way.
As one of the key points of contact for our customers, you will play an important role in delivering a positive customer experience through proactive communication, problem-solving and attention to detail.
Our core business encompasses integrated logistics, international freight forwarding and supply chain solutions. With global head offices in Hong Kong,



we employ a far-reaching global network that stretches across six continents, and includes the largest distribution network and hub operations in Greater China and the South East Asian region.
We are a top 10 global logistics provider combining local ownership to deliver a personalised service, helping our customers realise their purpose.
KLN Freight (Oceania) operate offices in Auckland, Christchurch, Sydney, Melbourne, Brisbane and Adelaide, serving customers across a wide spectrum of industries including fashion & lifestyle, electronics & technology, food & beverage, FMCG, to industrial & material science, automotive, and pharmaceutical & healthcare.
______________________________________________________________________________________
KLN Freight Oceania is seeking a motivated and customer-focused Customer Service Specialist to join our National Customer Service team. This is an excellent opportunity for someone with freight forwarding experience who enjoys building robust customer relationships while managing the end-to-end movement of international freight.
In this role, you will take ownership of a portfolio of customers, coordinating shipments from booking through to final delivery. You will work closely with overseas offices, customers, customs and operations teams to ensure freight moves efficiently, deadlines are met, and customers receive exceptional service every step of the way.
As one of the key points of contact for our customers, you will play an important role in delivering a positive customer experience through proactive communication, problem-solving and attention to detail.
Key Responsibilities
Manage a portfolio of import and export customers,



ensuring outstanding service delivery
Respond promptly to customer enquiries, concerns and operational issues
Coordinate shipment bookings with overseas offices and agents
Monitor and maintain Purchase Order Management processes within CargoWise
Ensure shipment milestones are updated accurately and consistently
Prepare customer quotations and maintain rate cards
Work closely with Customs and Operations teams to ensure smooth movement of cargo through to final delivery
Ensure accurate and timely invoicing, landed costings and associated documentation
Implement and maintain customer SOPs and operational procedures
Ensure compliance with Australian Customs, Border Force and DAFF/Biosecurity requirements
About You
To be successful in this role, you will bring:
Minimum 1 year experience within freight forwarding or international logistics
Sound understanding of Australian Customs and quarantine/biosecurity requirements
Experience using CargoWise One
Working knowledge of IC S (Integrated Cargo System)
Proficiency in Microsoft Office applications
Strong communication and relationship-building skills
Excellent organisational skills with a high level of attention to detail
The ability to prioritise competing deadlines in a fast-paced environment
A positive, flexible and team-oriented attitude
Why Join KLN?
At KLN, we are committed to helping our people build rewarding and successful careers.
We offer:
Competitive salary package and bonus opportunities
Career development and progression pathways across a global logistics network
Exposure to international freight operations and global customer accounts
Supportive and collaborative team environment
Ongoing learning and development opportunities
The opportunity to contribute to a growing and evolving business where your efforts are recognised and valued
Applications close: 27 November ****

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📌 Customer Service (Melbourne)
🏢 KLN Freight Oceania
📍 Melbourne