Profectus is seeking an experienced Change and Release Coordinator to support ICT change and release management within an Australian Government agency. You will coordinate ICT changes and releases across test, pre-production and production environments, reporting to the Change and Release Management lead. The work covers change request review, release scheduling, release readiness and go/no-go coordination, and post-release validation.
Key Responsibilities
Coordinate the day-to-day operation of the ICT Change Management process in line with approved policies and governance requirements
Review change requests for business justification, risk and impact assessments, implementation plans, testing evidence, rollback arrangements and endorsements
Record, categorise and maintain change requests in the service management tool and follow them through to closure
Progress normal, standard, emergency and unauthorised changes through the appropriate governance pathways
Support the review and authorisation of minor and standard changes
Identify incomplete or non-compliant change requests and work with technical teams to resolve them
Escalate risks, non-compliance and scheduling conflicts to senior management
Maintain the Release Schedule and Change and Release Calendars
Coordinate release readiness and go/no-go activities, including validating release notes and documentation
Liaise with business and technology teams on release scope, dependencies, timing and service impacts




Monitor deployments and communicate progress, risks and outcomes to stakeholders
Support post-release validation, contingency and rollback activities, and close out release records
Required Experience
Proven experience coordinating and facilitating ICT Change, Release and Deployment Management processes
Sound knowledge of ITSM change and release management processes
Experience managing change requests within a service management tool
Experience coordinating releases across multiple environments and delivery teams
Robust stakeholder management skills, with the ability to influence others toward shared outcomes
Strong oral and written communication skills
A continuous improvement approach to service management processes
Tertiary qualifications in ICT
ITIL 4 Specialist Create, Deliver and Support certification
ITIL 4 Specialist High-Velocity IT (HVIT) certification
ITIL 4 Practitioner: Release Management
DevOps Foundation (DOFD) certification
Exposure to problem, configuration and availability management
Security Clearance Requirements
Must be an Australian Citizen
Must hold a current AGSVA NV1 Security Clearance
Why Profectus
Profectus partners with Australian Government agencies to deliver trusted ICT capability across complex delivery programs. We take a long term, relationship driven approach, supporting our people across the full lifecycle of their engagement while contributing to outcomes of national importance.
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📌 Change And Release Coordinator (Canberra)
🏢 Profectus
📍 Canberra