This is an exciting opportunity for a Project Coordinator to join our team in Shepparton, VIC where you will manage small domestic insurance repair building projects.
About UBS:
With a proud history spanning over 26 years in the insurance building repairs domain, UBS stands as a trusted partner to some of Australia's most distinguished insurance companies. We are the front line for people who have experienced loss and devastation, and our role is to make a complex process simple whilst supporting our customers through the rebuilding process. At UBS, our vision is rebuilding dreams by providing quality rebuilds at competitive costs.
About our Core Values:
At UBS we:
are open and honest
own our decisions
are cooperative and solution focused
are role models, our behaviours build strong relationship
About the role:
The role sits within our Projects Team with a key focus on coordinating repairs and maintenance for residential homes affected by insurable events. You will work closely with Project Managers, internal claims coordinators, subcontractors, property owners, and insurance companies to ensure the timely and high-quality delivery of repairs.
Responsibilities
Day to day management of repair claims and document preparation
Coordinate and monitor the progress of repairs for claims under $20,000 from the office
Liaise with the property owners, trades, sub-contractors, and clients over the phone at all stages of the repair process
Contact with the property owners to advise works proceeding and relevant trades being appointed
Appoint the appropriate internal trades and subcontractors to complete building repairs
Liaise with Building Consultants where necessary to ensure that there is a explicit understanding of works and liaise with trade personnel regarding the scope repairs required
Place work orders with trades and subcontractors
Scheduling of trades and subcontractors to ensure KPIs are met




Manage the expenditure of every claim, and manage all works in WIP status within specified timeframes
Organise Make safes, and Inspect & Reports as required
Complete updates and variations as required on each repair for the insurer
Regular communication with Customers to keep them informed of repair
Work closely with insurance companies and provide formal updates on progress
Update internal and external claims management databases, recording progress and completion.
Assist in the administration of the Outlook Calendar for the work allocated to internal trades
Advise Clients of variations to Scope of Work (SOW) and costs as necessary
Work within all government, statutory requirements and insurance guidelines meeting KPIs
Provide support to other team members as required
Perform other related duties as required
About you:
An aptitude to solve problems and sound decision-making capabilities
Excellent customer service skills and the ability to successfully manage customer expectations
A confident and friendly demeanour, willing to respond to customers with a positive approach
The ability to work without supervision, as well as in a team-oriented collaborative environment
Sound written and verbal communication skills
Strong attention to detail, listening and relationship building skills
Experience with Microsoft suite
Experience working in insurance or have a trade background would be desirable but not essential.
QUALIFICATIONS REQUIRED:
Drivers Licence (100 points identification)
What we offer:
Competitive salary package commensurate with experience
Supportive leadership team and collaborative work environment
Inclusion and Diversity
We continue to hire great people with a wide range of skills, experiences, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander peoples, women, LGBTIQ+ individuals, culturally and linguistically diverse people, carers, and others from diverse groups.
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📌 Project Coordinator (Shepparton)
🏢 Unique Building Services
📍 Shepparton