This
permanent
role is to support our school clients
on-site,
who are located across Sydney but are near or happy to travel to the Northern Beaches.
We are looking for candidates with part time or full-time availability.
Some travel within Greater Sydney will be required for training and other company events.
About the Role:
We are looking for a
tech savvy & customer service orientated
candidate to work with our educational customers, supporting teachers, students and staff with their day-to-day IT support requirements as well as supporting and maintaining the school's broader technology.
Training is provided
, and there are
significant learning opportunities
for those who are keen to learn and grow.
The role would require a
NSW drivers license and access to a car
. Have or be willing to obtain both a clear
NSW Working with Children Check and
clear
National Police Check.
Key duties will include:
Providing amazing customer service across interactions with staff and students as their first point of contact for staff and student IT enquiries
Managing and actioning IT support requests logged through a ticketing system
Proactively identifying opportunities to develop and improve the school's technology




Maintaining on site IT systems and documentation
About You:
Passion for providing great customer service and
building relationships
Currently studying, recently graduated, previous experience, or looking for an entry level IT role.
Enjoys problem solving and working towards a solution
Ready with a baseline understanding of IT, or ability to learn quickly and demonstrate skills
Highly organised and ability to effectively prioritise workload
Great communication skills, both written and verbally
About Us:
JTC Technology is an IT Support service, working within the educational sector supporting over 100 valued schools. Our team is comprised of over 60 customer-service orientated trained technicians who provide a range of IT support from baseline troubleshooting through to advanced complex solutions.
What we offer:
A supportive team environment
On-boarding training plus on-going quarterly training and development
Team social events
Internal progression opportunities
Hands on experience with a wide range of technologies
If you have questions about the position, please contact us at ******
#J-*****-Ljbffr

📌 On-Site It Support Technician / Customer Support (Sydney)
🏢 Technology
📍 Sydney