Service Desk Analyst
We're seeking a motivated Service Desk Analyst to join a team-oriented technology team. Working across a large user environment, you'll provide Level 1/1.5 support, resolve technical issues, manage service requests and assist with device deployments and user administration.
Key Responsibilities
Provide first-line support across desktops, laptops, mobile devices and Microsoft 365.
Troubleshoot hardware, software and user access issues.
Manage incidents and service requests through a ticketing system.
Support onboarding, offboarding and device deployment activities.
Maintain accurate documentation and knowledge base articles.
Escalate complex issues to specialist support teams.
Skills & Experience
Qualification in IT or related discipline, or equivalent practical experience.




Exposure to Service Desk, Helpdesk or IT support environments.
Knowledge of Windows, Microsoft 365 and end-user devices.
Experience with Active Directory, Entra ID or Intune is highly regarded.
Strong communication, customer service and problem-solving skills.
What's on Offer?
Hands-on experience in a large enterprise environment.
Exposure to Microsoft cloud and endpoint technologies.
Supportive team culture with ongoing learning opportunities.
Excellent pathway into EUC, Infrastructure and Systems Administration careers.
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📌 Service Desk Analyst (Melbourne)
🏢 Talenza
📍 Melbourne