About the role

As Client Experience Officer & Executive Assistant to the CEO, you will be the CEO’s trusted right-hand support, coordinating a seamless client experience, keeping projects moving and turning changing business priorities into completed outcomes. This diverse role combines executive assistance, project coordination, operational administration and AI-enabled process improvement. You will work across the project journey from client engagement through approvals, manufacturing, delivery, handover and aftercare, while maintaining accurate records, clear communication and strong follow-through.

Key responsibilities

- Coordinate projects from client engagement through approvals, manufacturing, delivery, handover and aftercare.

- Maintain a live view of project milestones, responsibilities, dependencies, deadlines and client commitments.

- Follow up actions, identify risks, escalate delays early and ensure key tasks are completed.

- Coordinate a consistent end-to-end client journey, including timely updates, clear expectations, professional communication and organised handovers.

- Coordinate client feedback, testimonials, online reviews and referral follow-up.

- Provide operational support to the CEO by managing delegated actions, meetings, documents, research, follow-ups and special projects.

- Reassess workloads when priorities change, communicate trade-offs and deadlines, and ensure existing commitments remain on track.

- Identify issues, recommend practical solutions and close the loop without repeated reminders.

- Learn and operate approved AI agents, CRM and workflow tools,



helping implement efficient and increasingly automated processes.

- Identify repetitive administration suitable for automation while checking accuracy, confidentiality and appropriate human approvals.

- Participate in company-provided training and apply new skills to measurable improvements.

- Coordinate brochures, marketing materials, content, suppliers and other marketing-related tasks.

- Undertake office administration, document preparation, filing, scheduling and other hands-on business support as required.

- Assist with initial enquiry filtering or lead administration when requested; this is not a sales position and carries no direct sales target.

What we're looking for

- Exceptional flexibility, sound prioritisation, accountability and follow-through.

- Experience coordinating projects, operations, administration or client-facing processes across multiple stakeholders.

- Strong organisational skills and the ability to manage competing priorities and changing deadlines.

- Clear, professional communication skills and a proactive approach to client and stakeholder relationships.

- Confidence using business systems, CRM platforms, workflow tools and AI-enabled applications, or the ability to learn them quickly.

- Strong attention to detail, accurate record-keeping and the judgement to check automated outputs before action is taken.

- Ability to maintain confidentiality and avoid making unapproved commitments on pricing, contracts, approvals or delivery dates.

- A practical, solutions-focused mindset with the initiative to identify improvements and see tasks through to completion.

📌 Executive Assistant (Albury)
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