At Home in Place, we know that the right home can make an enormous difference in someone’s life. We’re looking for a compassionate, organised and relationship-focused SDA Tenancy Relations Officer to join our Specialist Disability Accommodation team.
This is a hands-on role supporting people living in SDA to have a positive experience in their home. You’ll build strong relationships with residents, families, guardians, Supported Independent Living (SIL) providers and other stakeholders, while coordinating the tenancy and property matters that help keep homes safe, well maintained and sustainable.

What you’ll be doing
No two days will look quite the same. You’ll manage a range of resident, tenancy and property matters across our SDA portfolio, including:

- Building positive relationships with residents, families, guardians, SIL providers and other key stakeholders
- Responding to enquiries and supporting residents with SDA tenancy and housing matters
- Coordinating resident sign-ups and transitions into SDA homes
- Conducting routine property inspections and supporting annual SDA property inspections
- Raising and managing repairs, maintenance, complaints and finance service requests
- Monitoring accommodation payments and following up issues where required
- Responding to resident, stakeholder and neighbourhood concerns with a focus on practical and respectful resolution
- Connecting residents and families with appropriate services and support partners where needed
- Supporting resident engagement activities and initiatives
- Maintaining accurate records, reports and documentation
- Working in line with NDIS requirements, the NDIS Quality and Safeguards framework

What we’re looking for




You’re someone who can balance people and process. You understand that good tenancy management is important, but you also know that the person living in the home is at the centre of every interaction.
You’ll bring:

- Experience in disability services, SDA, tenancy/property management, community housing or a related sector
- An understanding of the issues people with disability may experience in relation to housing and support
- Strong communication skills and the ability to build trusted relationships with a diverse range of people
- Confidence managing sensitive or complex resident and stakeholder matters
- Strong organisation, attention to detail and the ability to manage competing priorities
- A respectful, empathetic and solutions-focused approach
- The ability to work independently while contributing positively to a team-oriented team
- Confidence using Microsoft Office and other business systems
- A current driver’s licence and willingness to travel as required

A Certificate IV or Diploma in Housing Services, Disability, Health, Welfare or a related discipline would be highly regarded.

Why join Home in Place?
You’ll be joining a team where the work has a clear purpose. Our SDA homes are designed for people with significant functional impairments or very high support needs, with the aim of supporting greater independence and quality of life.





You’ll also receive:

- SCHADS Level 4 (approximately $93,000 - $98,000 package including salary packaging benefits, dependent on experience)
- Permanent full-time position
- Maitland-based role with free parking on-site
- No after-hours or weekend work
- Access to a pool vehicle for work-related travel
- Not-for-profit salary packaging
- Paid Birthday Leave
- Annual training allowance and paid study leave
- Discounted gym membership (Fitness Passport)
- Free, confidential Employee Assistance Program (EAP)
- Annual flu vaccination program
- Supportive, values-driven team culture
- Meaningful work that helps create positive housing outcomes for the community

Next Steps
If you’re passionate about creating positive housing outcomes for people with disability and want a role where strong relationships genuinely matter, we’d love to hear from you.
Apply now with your resume and a brief cover letter outlining your relevant experience and interest in the role.

Applications will be reviewed as they are received. The position may close prior to the advertised closing date if a suitable candidate is identified, so we encourage you to apply early

For a confidential discussion, contact our HR Team at ••••@homeinplace.org or 02 •••• •600.

Our Commitment
Home in Place values diversity and inclusion and welcomes applications from people of all backgrounds. If you require adjustments during the recruitment process, please contact our Recruitment Team and we’ll work with you to meet your needs.
Home in Place is committed to maintaining the highest standards of child safety and protection.

📌 SDA Tenancy Relations Officer (Newcastle)
🏢 HOME IN PLACE (AUSTRALIA
📍 Newcastle