Service Management Assistant – NDIS

Quad Care Pty Ltd | Woodford, QLD
Full-Time | 38 Hours Per Week

Are you highly organised, proactive and someone who takes pride in getting things done?

Quad Care is looking for an experienced and motivated Service Management Assistant to join our team at our Woodford office.

We're looking for someone who can think ahead, manage competing priorities and confidently follow tasks through to completion without needing constant reminders.

Working directly alongside our Services Manager, you'll play an important role in keeping our NDIS services organised, ensuring client documentation is maintained, deadlines are met and day-to-day administrative operations run smoothly.

About the Role

This is a varied administrative and operational support position. Your responsibilities will include:

- Coordinating new client onboarding, including preparing Support Plans, Service Agreements, draft quotes and other client documentation.

- Setting up and maintaining client records across Blink, SharePoint and our Client Management Dashboard.

- Monitoring client documentation, review dates, outstanding requirements and administrative compliance.

- Coordinating quarterly client team meetings, including scheduling, invitations, minutes and action follow-ups.

- Supporting Team Leaders with KPI tracking, client progress reports and administrative follow-ups.

- Preparing and distributing approved reports to relevant stakeholders.

- Maintaining our business development CRM, tracking referrals and supporting new client enquiries.

- Managing meeting schedules, correspondence,



deadlines and administrative tasks for the Services Manager.

- Coordinating First Aid/CPR training, annual flu vaccination arrangements and approved client activities.

- Assisting with urgent rostering requirements and participating in occasional after-hours on-call duties, generally once per quarter, with applicable allowances and agreed RDO arrangements.

About You

We're looking for someone who is reliable, organised, professional and genuinely enjoys getting things done.

To be successful in this role, you will have:

- Excellent organisational and time management skills.

- Strong initiative and the ability to work independently.

- Exceptional attention to detail, particularly when preparing documentation.

- Excellent written and verbal communication skills.

- Confidence using Microsoft Office, Outlook, Teams and digital management systems.

- The ability to prioritise tasks, meet deadlines and follow through on commitments.

- Professionalism, discretion and the ability to maintain confidentiality.

- A positive attitude, adaptability and a willingness to support a busy team.

Experience in NDIS, disability services, aged care or community services administration will be highly regarded.





Mandatory Requirements

The successful applicant must hold, or be willing to obtain before commencement where required:

- NDIS Worker Screening Clearance (Yellow Card).

- Working with Children Check (Blue Card), where required.

- Current First Aid and CPR certificates.

- National Police Check satisfactory to Quad Care.

- Current Australian driver's licence.

- Legal right to work in Australia.

What We Offer

- Full-time employment, 38 hours per week, based at our Woodford office.

- A wide-ranging role working directly alongside our Services Manager.

- A supportive and collaborative team environment.

- Opportunities for professional development within the NDIS sector.

- The opportunity to contribute to the continued growth of Quad Care.

- Occasional after-hours on-call responsibilities with applicable allowances and agreed RDO arrangements.

About Quad Care

Quad Care is a registered NDIS provider based in Woodford, Queensland. We deliver person-centred disability supports that promote independence, choice and community participation.

We value teamwork, accountability, professionalism and people who take pride in their work.

How to Apply

If you're someone who loves organisation, enjoys a challenge and takes pride in getting things done properly, we'd love to hear from you.

Please submit your resume and a cover letter outlining your relevant experience and why you'd be a great fit for this role.

Join Quad Care and help us make a meaningful difference in the lives of the people we support.

📌 Service Management Assistant – NDIS (Woodford)
🏢 Quad Care
📍 Woodford