About The Role

This is a full-time, Monday–Friday, 8am to 4.30pm opportunity to take real responsibility, develop your skills, and make a visible difference in a small, well-regarded team. This is not a high-volume call-centre setting — the focus is on quality conversations, efficient job booking, and keeping a small field team running smoothly.

At Air Conditioning Doctor, you’ll be joining a team of five as a Customer Service Representative with some light Office Administration and housekeeping duties. You will play a key role in managing customer enquiries, booking our field technicians’ jobs and supporting the day-to-day administration of the business, reporting directly to the Owner and Service Manager.

This full-time role includes:

• Qualifying incoming enquiries and converting opportunities into scheduled bookings.

• Creating customers and jobs in our job management system.

• Booking technicians efficiently based on location, priority and availability.

• Keeping customer, job and booking information accurate and up to date.

• Providing general office administration support, including filing, follow-ups, maintaining accurate records and some general housekeeping duties.

Benefits On Offer

• Monday to Friday, 8am–4.30pm office-based role with no weekends or after-hours work.

• Real responsibility without excessive supervision. You manage enquiries and technician bookings with support available, but you are trusted to keep the day running smoothly.

• We invest in your growth: continual professional training and development, and we will cover the cost of further study such as Business Administration or Bookkeeping.

• Opportunity to build skills that can take you into more senior office, administration or operations roles.

• Small team of five where your work has visible impact and your ideas can be implemented quickly. Supportive leadership with direct access to the Owner and Service Manager.





• Paid day off on your birthday.

Skills And Experience

• Experience handling customer enquiries and converting them into clear outcomes.

• Well organised with strong attention to detail.

• Friendly, positive and confident when presenting solutions to customers.

• Able to follow systems and processes and switch between tasks as required.

• Experience in the trades is not essential—our training will give you everything needed to succeed.

Culture

• Our core values are honesty, integrity and doing things the right way.

• We believe in setting people up for success.

• A professional yet relaxed atmosphere. The focus is on reliable service delivery rather than corporate formality.

• We believe in straightforward communication, helping each other and having a sense of humour while getting the job done. No grumpy people are allowed.

• If you are the person who can be relied upon to get the job done and contribute to a positive, professional atmosphere, you will thrive here.

About Air Conditioning Doctor

Air Conditioning Doctor is a well-established Adelaide heating and cooling provider, proudly serving residential and small commercial customers across metropolitan Adelaide since 2007.

We have built a strong reputation for high-quality work and reliable service, reflected in the 5-star reviews we receive from our customers.

Our customers value the way we communicate, the care we take with their homes and the standard of service we provide. We are proud of the reputation we have built and the trust our customers place in us.

How To Apply

If you are looking for a role where you can build valuable skills, take on real responsibility and grow your career with a professional company that values and looks after its staff, we would love to hear from you.

Please email your CV and a short cover letter explaining why you would be a good fit for the role.

Attention: Stephen Maitland – Manager

Email: ••••@airconditioningdoctor.com.au

📌 Customer Service Representative | Full Time | Monday to Friday | No Weekends (Mansfield Park)
🏢 Air Conditioning Doctor
📍 Mansfield Park