Salary: $1,100 – $1,500 per day

Job Type: Full-time

Remote: Remote

Position : Customer Service AdminSalary : PHP 50,000- 65,000Working Hours : Brisbane Business HoursWork Type : Remote- Independent ContractorThis is a full-time, remote role supporting Australian customers via phone and email. Working closely with the Senior Customer Service Lead - who will provide direct training and daily guidance, the primary focus is precision: strictly following established processes and ensuring every customer receives accurate information.Responsibilities- Answer incoming customer calls during peak times when the Australian team is busy.- Respond to customer emails and support tickets within the help desk.- Provide order updates, tracking numbers, and delivery timeframes.- Calmly and professionally address customer complaints, escalating them as appropriate.- Manage out-of-stock (nil stock) orders by contacting customers, sending standard email notifications, and completing follow-ups within required timeframes.- Log and resolve call-back requests and help desk cases.- Look up and update customer order details, maintaining precise notes and ticket tags.- Hand over refunds, returns, warranty claims, and complex inquiries to the Senior Lead with comprehensive, clear notes.Qualifications- At least 2 years of customer service experience handling both phone and email inquiries, ideally supporting Australian, US, or UK customer bases.- Excellent written and spoken English,



paired with a polite and clear phone manner.- Strong attention to detail with the discipline to review all work before sending.- Ability to follow defined operational procedures precisely and ask questions when unsure.- Ability to draft original customer responses in your own voice rather than relying heavily on automated or AI generation tools.- Proficiency with Microsoft Office tools, including Word, Excel, and Teams.- Dedicated, quiet home workspace equipped with a stable main internet connection and an operational backup connection.Preferred- Hands-on experience with help desk, communication, and management tools (Shopify, Gorgias, Aircall, or Monday.com).- Background working in a call centre or as a virtual assistant.- Prior e-commerce or retail experience, particularly within the automotive or motorcycle industries.- Familiarity with tracking consignments via Australia Post.- Experience managing high-volume retail periods such as Black Friday and Boxing Day sales.- Personal interest in motorcycles or riding gear.What You'll Bring- A methodical, process-driven approach that prioritizes consistency and exact execution over improvisation.- Reliable work ethic and prompt attendance during Australian business hours (8:30 AM to 5:30 PM Brisbane time / AEST).- Professional composure when resolving customer concerns.- Transparent and transparent communication with team members and leadership.#J-18808-Ljbffr

📌 Customer Service Admin - (AU Experience Required) (Brisbane)
🏢 D2B
📍 Brisbane