Job Type: Full time

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and Summary Senior Vice President, Customer Solutions Center, Australasia Senior Vice President - Customer Solutions Lead AustralasiaThe Customer Solutions Center is a recent structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets. It is basically the housing for all Mastercard capabilities, and it aims to drive Mastercard growth, influence and revenue by creating and selling compelling data-driven, scalable needs-based solutions to current and existing customers by tapping Mastercard’s extensive toolbox of product and service offerings.The Customer Solutions Lead is both a strategic and execution driven role that understands market, segments and customer needs, translates market strategy to solutions for frontline, coordinates efficient resourcing against priorities, and enables knowledge sharing. The role will be responsible for a broad range of functions and capabilities including Solutions Architects, Technical Architects, Digital & Consumer Solutions, Services.Responsibility for Australia, New Zealand and Pacific IslandsThe SVP – Customer Solutions Lead will report to the Australasia Division President.Key Responsibilities Understand overall market strategy, industry trends, and customer needs for all segments in a given geographyWorks with market president to prioritize opportunitiesResponsible for compiling of solutions to deliver meaningful value for MA customer baseEmpowers AMs and BDs to farm and hunt. Supports account planning, chance identification, and solutioning for frontline salesMeets customers to support important pitches and understand their needsManages the capacity and focus of the solution architects (SA)



and product specialists within the customer solutions center to ensure that each prioritized opportunity gets the right level of support it requiresBuilds agile 'squads' for high or moderately complex opportunities/RFPs requiring multiple MA capabilities by staffing with the right resourcesIdentifies the right solutions architects, product specialists and technical architectsRequest resources from other customer solutions centers in case of missing expertise for a specific opportunityInvites all enabling functions for support in solutioning in collaboration with AM / BD e.g. legal, finance etc.Drives the approach for enterprise level pricing and supports the SAs in developing the commercial propositions for complex solutionsTracks performance of agile 'squads' as well as resources in the Customer Solutions Center. Takes necessary actions to improve performanceProvides market intelligence and requirements to regional Product Management and Product Development teams along with their associated product specialistsDrives Mastercard strategic solutions / products in a holistic way to advance local payment ecosystem to ensure the current Mastercard strategic focus is executed at the market levelUnderstands new products & capabilities working together with product specialists to ensure that information is shared and utilized across all customer solutions center resourcesOwns the agentic payments strategyHelps market development / segment heads with market intelligence and insights on demand for specific solutions across their segmentsSupports the integration of acquired capabilities into the customer solutions center and supports the responsible parties with rollout planning of the acquired capabilities into the given geographyShares best practices with other CSCs within and across the region to drive better customer experience and more relevant solutionsIdentifies gaps and requires additional investment in the customer solutions center based on evolving market needs – in collaboration with the relevant market heads Required Skills Strong understanding of industry trends and market intelligenceGood understanding of regionally relevant MA products, services, and solutionsSolid product management knowledge and experienceKnowledge of new technologies and methodologies and how they are being applied today - AI, agileDetailed payments experience in issuing, acquiring, fintechAbility to link market developments to implications on MA products and servicesSolid Leadership and cross functional team management experienceA proven ability to influence and motivate others to achieve objectivesHigh energy, strong people leadership, experience in leading diverse teamsStrong analytical and financial understandingGood understanding of product technology and APIsStrong interpersonal skills - the ability to build rapport and credibility quickly across functionsStrong negotiation skills with a proven track record in delivering commercial performanceExceptional stakeholder management skills Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools. #J-18808-Ljbffr

📌 Senior Vice President, Customer Solutions Center, Australasia (St Leonards)
🏢 Mastercard
📍 St Leonards