Customer Service – Freight Forwarding (Imports)
$75,000 – $95,000 + Super | Depending on Experience

CGC Recruitment is partnering with an established international freight forwarding business to recruit an experienced Customer Service professional to join their imports team.

This is an excellent opportunity for someone with a background in international freight forwarding who enjoys building customer relationships, coordinating shipments and delivering exceptional service.

The Role
Acting as the key point of contact for a portfolio of customers, you will work closely with internal operations teams, overseas agents and transport providers to ensure the smooth movement of international import shipments.

Key responsibilities include:

- Manage and maintain strong relationships with a portfolio of import customers.
- Coordinate international air and sea freight shipments.
- Provide customers with proactive shipment updates and visibility throughout the import process.
- Liaise with overseas agents, shipping lines, customs brokers and transport providers.
- Prepare freight quotations and respond to customer enquiries.
- Monitor shipment milestones and resolve delays or operational issues.




- Work closely with internal operations teams to ensure seamless service delivery.
- Manage competing customer priorities in a fast-paced environment.

About You

- Previous experience within international freight forwarding.
- Strong understanding of import processes across air and/or sea freight.
- Excellent customer service and relationship management skills.
- Strong communication, organisation and problem-solving abilities.
- Experience using CargoWise would be highly advantageous.
- Ability to manage multiple shipments and customer requirements simultaneously.
- A proactive approach with strong attention to detail.

What's on Offer?

- $75,000 – $95,000 + Super, depending on experience.
- Established international freight forwarding business.
- Supportive and experienced team.
- Prospect to manage your own customer portfolio.
- Long-term career development opportunities.

Interested? If you have a background in freight forwarding and enjoy working closely with customers, we'd love to hear from you.

Apply now or contact Liam Flynn at CGC Recruitment for a confidential discussion.

#SCR-liam-flynn
[email protected]

📌 Customer Service (Perth)
🏢 CGC Recruitment
📍 Perth