- Lead, coach and develop Customer Service, Administration and Reception teams.
- Monitor team performance, productivity and service delivery outcomes.
- Manage workforce planning, rostering and resource allocation across the business.
- Utilise operational reporting and Power BI insights to support performance improvements.
- Identify and implement process improvements to enhance efficiency and customer experience.
- Support the adoption of recent technologies, automation tools and innovative ways of working.
- Manage escalations and support effective resolution of customer and stakeholder concerns.
- Work collaboratively with internal stakeholders to achieve operational goals.
- Foster a culture of accountability, teamwork and continuous improvement.
📌 Operations Team Leader (Sydney)
🏢 Medilaw
📍 Sydney
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