Job Description

At Smiths Detection, we help make the world a safer place. As a global leader in threat detection and security screening technologies, we provide advanced solutions that protect airports, ports, borders, defence facilities, and critical infrastructure worldwide.

We are currently seeking a Field Service Engineer to join our service team based in Cairns, Queensland. This is an exciting opportunity for a hands-on technical professional who enjoys troubleshooting, working autonomously, and travelling to customer sites while delivering exceptional customer service.

Please note: Due to customer security requirements and the need to obtain relevant security clearances, applicants must hold Australian Citizenship or Permanent Residency at the time of application.

About the Role

As a Field Service Engineer, you will be responsible for the installation, maintenance, repair, and support of our industry-leading X-ray and trace detection systems across Cairns and surrounding regional locations.

This role offers a high degree of autonomy, exposure to cutting-edge technology, and the opportunity to work closely with a diverse range of customers in aviation, government, defence,



and critical infrastructure sectors.

Key Responsibilities

- Service, troubleshoot, maintain, and repair X-ray and trace detection systems at customer sites
- Perform preventative and corrective maintenance activities in accordance with service agreements
- Diagnose electrical, electronic, mechanical, and software-related faults
- Replace and repair components including motors, belts, sensors, rollers, and mechanical assemblies
- Install, commission, and configure current equipment
- Provide onsite and remote technical support to customers
- Complete service reports, maintenance records, and field documentation
- Participate in an on-call support roster when required
- Travel across Cairns, regional Queensland, and remote customer locations, including overnight stays
- Build strong customer relationships through responsive and professional service
- Collaborate with colleagues, subcontractors, and internal stakeholders to ensure service excellence
- Contribute to continuous improvement initiatives and knowledge sharing within the team

📌 Field Service Engineer (Cairns)
🏢 Smiths Detection
📍 Cairns