Eden Ritchie Recruitment are seeking an AO5 Senior Tribunal Coordinator to manage complex workers’ compensation referrals and coordinate Medical Assessment Tribunal hearings.
You’ll manage your own caseload from referral to final outcome, apply legislative requirements and explain the tribunal process clearly to workers, their representatives, insurers and tribunal members.
- Location Brisbane CBD
- Contract length Six months, with a possible six-month extension
Key responsibilities
- Triage insurer referrals, check that all required documentation is available and manage each case through to final outcome.
- Schedule and allocate hearings around stakeholder availability and team capacity, adjusting at short notice when priorities change.
- Review typed tribunal findings for quality and maintain accurate electronic case records.
- Provide technical advice and explain relevant workers’ compensation legislation and tribunal procedures in plain language.
- Coach colleagues, help onboard current staff and contribute to training materials,
procedures and service improvements.
What you’ll bring
- Experience managing a complex caseload in a process-driven environment, with strong attention to detail and the ability to meet competing deadlines.
- The ability to interpret and apply legislation, policies and procedures. Workers’ compensation knowledge or experience in a tribunal, court or regulatory setting will be highly regarded.
- Strong communication and negotiation skills, including the ability to handle sensitive enquiries and complaints with professionalism.
- Confidence using electronic case management systems and experience coaching colleagues or delivering training.
This is a fantastic opportunity to take ownership of complex referrals, support injured workers through the tribunal process and help improve how hearings are coordinated.
For more information or to discuss the role, please contact Angela Anderson on
[email protected].
📌 Senior Tribunal Coordinator (Brisbane)
🏢 Eden Ritchie Recruitment
📍 Brisbane