Banking is still about people. This job definitely is.

For 60 years, Coastline Bank has called the Mid North Coast home.

We’re customer-owned, locally based and we reckon banking should be personal. We get to know our customers, listen to what they need and give it to them straight.

We’re looking for an experienced Home Loan Specialist to work with customers across the Macleay area. Someone who knows lending, knows how to build good relationships and understands there’s a real person behind every application.

No fuss. Just good lending and real conversations.

Why this role matters

Buying a home, refinancing or investing in property is a big financial decision. Customers don’t need more jargon or unnecessary runaround. They need someone who knows what they’re doing, listens to what they need and helps them through it.

That’s where you come in.

You’ll guide customers through their lending needs with solutions that suit their circumstances, while building strong relationships that support sustainable lending and deposit growth.

You’ll also share your lending knowledge across our retail network, helping our branch teams identify opportunities and connect customers with the right support.

What you’ll actually do

As our Home Loan Specialist for the Macleay area, you’ll manage customers’ lending needs from their first conversation right through to settlement.

You’ll get to know what they’re trying to achieve, talk them through their options and help find the right lending solution for them.

You’ll:

- Manage customers’ lending needs from initial conversation through to settlement.




- Help customers across residential, investment, personal, self-employed, guarantor and government scheme lending.
- Build strong, lasting relationships with customers and local referral networks.
- Identify opportunities that support sustainable lending and deposit growth.
- Prepare accurate, well-supported lending applications.
- Keep customers informed at every stage. Because nobody likes wondering what’s happening with their home loan.
- Work closely with our branch teams, Lending Administration, Lending Operations and Credit to get things moving.
- Make sure applications meet our lending policies, responsible lending requirements and quality standards.
- Share your lending knowledge across our retail network and help branch teams identify and refer lending opportunities.

We like to keep banking simple for our customers. Good lending still needs to be done properly.

What you’ll bring

You know lending. But just as importantly, you know how to talk to people.

- At least two years’ banking experience across sales and customer service.
- Demonstrated experience across residential and investment lending, with exposure to personal, self-employed, guarantor and government scheme lending.
- Tier II qualifications or higher.




- A sound understanding of Australian lending and responsible lending frameworks.
- General banking experience within a branch environment.
- Strong lending, sales and relationship management skills.
- Clear communication and the ability to explain lending without making it more complicated than it needs to be.
- Solid analytical, planning and time-management skills.
- High standards of integrity, confidentiality, accuracy and risk awareness.
- A current driver licence and the ability to travel across Coastline Bank’s footprint when required.
- Relevant banking, finance or mortgage lending qualifications would be great too.

What you’ll get

We could give you the standard job ad spiel here.

We’d rather just tell you what you get.

- An attractive salary based on your experience.
- Professional development and career opportunities.
- On-the-job coaching.
- Annual scholarships to support further learning.
- Three days of paid volunteering leave each year, so you can give back to your local community.
- Access to discounted health and general insurance.
- Free annual flu vaccinations.
- Our Employee Assistance Program, including free counselling support for you and your immediate family.

And you’ll work for a customer-owned bank that started here, is still here and cares about what happens here.

If you know lending, like working with people and want to do it for a bank that believes banking should feel a bit more human, we’d like to hear from you.

Coastline Bank. Bank where you belong.

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📌 Home Loan Specialist (Macleay area) (West Kempsey)
🏢 Coastline Bank
📍 West Kempsey