Real-Time Operations Analyst (Contact Center WFM) (Australia)

Real-Time Operations Analyst (Contact Center WFM) (Australia)

12 Nov
|
Auto & General Insurance
|
Australia

12 Nov

Auto & General Insurance

Australia

Auto & General Insurance seeks a Real Time Analyst to monitor intraday contact centre performance, adjust schedules, and balance workloads in real time. You’ll use Genesys WFM/ACD, Verint and Intradiem to meet SLAs and optimize agent productivity, reporting findings to leadership and frontline teams.

With 2–3 years in a similar role, you’ll bring robust analytics, advanced Excel skills, and experience in regulated environments.

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📌 Real-Time Operations Analyst (Contact Center WFM) (Australia)
🏢 Auto & General Insurance
📍 Australia

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