Job Summary

- Manage complex claims and influence positive recovery outcomes
- Build strong relationships with workers, employers and service providers
- Access flexible working and ongoing career development opportunities

About the role

This is an Expression of Interest (EOI) for future Case Management Specialist opportunities within our Claims team.

As a Case Management Specialist, you'll play an significant role in helping injured workers navigate their recovery journey and achieve sustainable return-to-work outcomes. You'll manage a portfolio of workers compensation claims, including complex physical injury, psychological injury and disputed claims, while working closely with employers, healthcare providers and internal specialists.

This is an opportunity to bring your expertise, judgement and relationship-building skills to work that has a genuine impact on individuals, businesses and communities across NSW.

What you'll be working on

- Managing a portfolio of workers compensation claims, including complex and sensitive matters
- Making decisions on liability, compensation payments and injury management strategies
- Partnering with injured workers, employers and service providers to support recovery outcomes
- Building strong stakeholder relationships to drive timely and effective claim resolution
- Applying legislation, policy and scheme requirements to ensure fair and consistent outcomes
- Supporting colleagues with claims guidance and complex problem solving
- Identifying opportunities to improve customer experiences and ways of working

What you'll bring

- Experience managing workers compensation, personal injury or life insurance claims
- Strong decision-making skills with the ability to assess complex information and exercise sound judgement
- The ability to build trust and communicate effectively with a diverse range of stakeholders
- Robust organisation skills and the ability to manage competing priorities in a rapid-paced workplace




- A customer-focused approach and commitment to achieving positive outcomes
- A minimum of one year experience as a Claims Advisor or at least three years of relevant industry experience in workers compensation, personal injury or life insurance
- Eligibility to complete required pre-employment screening, including a criminal history check

What we offer

- Work-life balance: Flexible and hybrid working arrangements
- Health and wellbeing: Gym subsidies, health checks, and EAP support
- Career development: Learning opportunities to grow your skills and career
- Employee benefits: Extra leave, health insurance discounts, salary packaging and novated leasing
- Inclusive culture: Recognition programs, mental health initiatives and support for hidden disabilities

About icare

icare provides insurance and care to the people, businesses and communities of NSW. Our work supports recovery, independence and safer workplaces. We protect homes, public assets and essential services, and help manage schemes that need to remain fair, affordable and sustainable for the future. We believe the better we do, the better for NSW.

We welcome and support people of all abilities and backgrounds to apply and we are committed to creating a workplace where people feel they belong, can contribute their best and have the support they need to thrive. For us, inclusion is not a standalone initiative; it is part of how we make better decisions, design better services and reflect the communities we serve. If you need adjustments during the process please note this in your application.

Before you apply

To be eligible for this opportunity, you'll need unrestricted Australian working rights and be able to live and work in NSW. This includes Australian citizens, permanent residents and New Zealand citizens with a current passport. As part of our recruitment process, you'll also be asked to complete standard pre-employment checks, including a criminal history check.

Please note: icare operates a direct sourcing model and does not accept agency introductions.

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📌 Workers Compensation Case Management Specialist | Expression of Interest (Wollongong)
🏢 icare NSW
📍 Wollongong