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- 12-month contract role (full-time Monday-Friday 8-4pm)
- Join our supportive team based in Moorabbin, Victoria
- Career growth and development opportunities within a global organisation

Reporting to the Customer Service & Export Supervisor, this role will be responsible for processing customer orders, investigating order discrepancies, raising credit notes and maintaining the EDI.

Why Join McCormick?

At McCormick, we're passionate about flavour and innovation. As a global leader in herbs, spices, seasonings and flavour solutions, we're proud of the iconic brands that consumers know and trust. Our Palmwoods manufacturing site is home to a talented team dedicated to developing products that delight customers and consumers globally.

Joining McCormick means becoming part of a collaborative and inclusive culture where creativity, continuous improvement and professional development are encouraged. You'll have the opportunity to work with well-loved brands, partner with cross-functional teams and help bring innovative food solutions from concept to launch.

As a valued team member, you’ll enjoy a broad range of benefits, including:

- A supportive culture & work-life balance: enjoy a workplace that prioritizes your well-being, offering flexible schedules to ensure you can balance work and personal life seamlessly.
- Health & Wellness Initiatives: Access a variety of programs focused on your physical and mental well-being, including fitness challenges and wellness workshops.
- Community Engagement: Be part of a team that gives back! Participate in regional and local charity events and make a positive impact in our community.
- Family-Friendly Policies: Benefit from generous paid parental leave and partner pay entitlements, along with a supportive program to help you transition back to work as a new parent.
- Employee Recognition: Celebrate your achievements with our comprehensive recognition and rewards program, highlighting your contributions and hard work.
- Engagement Activities: Enjoy regular fun-filled events like food trucks, coffee vans, and BBQs to foster camaraderie and team spirit.
- Flexible Novated Lease Options: Take advantage of novated lease programs with SG Fleet and Toyota for a convenient way to manage your vehicle expenses.

About the Role

The Customer Service Officer role is a full-time role, Monday - Friday 8-4pm.

Tasks may include but not be limited to;

- Processing Customer Orders received via various platforms
- Work with Demand and Warehouse teams to ensure stock availability
- Investigate and process customer returns, credits and changes
- Respond to customer enquiries via phone, email and Facebook
- Build and maintain relationships with internal and external stakeholders

About You

The successful candidate will have worked in a similar role and be able to demonstrate the following;

- Excellent communication both verbally and written
- Ability to prioritize own workload
- Able to work with customers, public and across all levels of business
- Understanding of Microsoft Word, Excel & Outlook
- SAP experience preferred

How to Apply

To be considered for an interview, apply with your resume and a cover letter outlining your experience by Friday, 23 October 2026 .

Please note that due to our comprehensive recruitment process we will not be able to respond to individual enquiries regarding the status of your application. Only qualified candidates that have been selected for interview will be contacted following interview. Our recruitment process will commence from the date the position is advertised and may be filled prior to the closing date. Thank you for your understanding and interest in this position.

McCormick is proud to be an equal opportunity employer. If you are a qualified applicant, you will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Note: We will not accept unsolicited CVs from recruitment agencies/third parties, and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to line managers at McCormick.

Are you ready to be a big part of something big?

Atcarsales,we’reallabout makingbuying and sellinga great experience. Since 1997,we’vebeen evolving with the new economy to help people choose how they move today and tomorrow.

When it comes to your career, we want tooffer meaningful opportunities that empower you to make a lasting impact. But for that to happen, we strive to feel small-small enough to stay agile, learn across teams, and connect authentically with each other.

With a vision to be the global leader in online vehicle marketplaces,we’retransforming how people buy and sell across the world. We discovernew ideasand bring them to life. We continue to grow, and we continue to evolve,andwe’renot afraid to take bold steps to get there.

What’s on offer:

- A place where you can move your career forward, where you’ll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world.
- We’re proud to be recognised as one of Australia’s Best Workplaces™ by Great Place to Work®, a Family Friendly Workplace and a WORK180 endorsed employer for women.
- The support of a highly engaged, high-performing team including a leadership team thatyou’ll actually have face time with.
- 24 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave and paid family & fertility planning leave.

Job Description

What’ll you’ll be doing:

As a Customer Advocateat carsales, your primary responsibility is to provide the best experience possible to all of our customers through offering customers quality support and assistance across multiple channels, such as phone, and email.Working in a fast-paced environment, you will be responsible for answering inbound customer service queries (voice and digital).

By assisting our customers through their journey and supporting them with their needs, you are contributing to the goals of the greater Customer Service Team, driving both customer satisfaction and loyalty in a positive direction.Your role also includes helping maintain the day to day operations of the Success Team through taskssuch as, advert approvals, fraud identification,adjacentproduct support and administrative tasks.

- Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).
- Understand and share expertise in problem solving and solving them quickly .
- Develop and support solutions that deliverexceptional customer service.
- Demonstrate understanding, motivations and expertise in meeting KPIs.

Qualifications

What we’re looking for:

- Help to build and maintain our loyalcustomers and members.
- Know your way around a computer(and you can help people who don't).
- Reliable person with strong time management.
- Demonstrate empathy when dealing with customers.
- Work well under pressure.
- Savvy in technical troubleshooting/ problem-solving.

We know not everyone will meet every requirement, and that's okay. If you're excited about the role and believe you can make a difference, we'd love to hear from you.

Additional Information

A few other things we want you to know.

- As an equal opportunity employer, carsales welcomes applications from individuals of all backgrounds, identities, abilities, and life experiences. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.
- If you have a disability or require adjustments to participate fully in the recruitment process, please let us know - we’re here to support you.
- We understand the importance of work-life balance and offer flexible working arrangements, including part-time options. If you’d like to explore this, just ask during the process.
- We’re also a proud Circle Back Initiative employer, which means we commit to responding to every applicant.
- Successful candidates joining the carsales team will need to complete a National Police Record check and must have full-time Australian working rights.

So come join us - because every role plays a vital part in our journey toward something big!

Customer Service Officer | 12-Month Fixed-Term Contract

Barenbrug is one of Australia’s largest seed companies and part of the global Royal Barenbrug Group. We are committed to exceeding the expectations of our employees, customers and industry partners.

We are seeking a Customer Service Officer to join our Dandenong South team on a 12-month fixed-term contract. Reporting to the Customer Service Manager, you’ll join a supportive and knowledgeable team focused on delivering first-class service to both internal and external customers.

Customer Service Officer | 12-Month Fixed-Term Contract

Dandenong South, Victoria 3175

Barenbrug is one of Australia’s largest seed companies and part of the global Royal Barenbrug Group. We are committed to exceeding the expectations of our employees, customers and industry partners.

We are seeking a Customer Service Officer to join our Dandenong South team on a 12-month fixed-term contract. Reporting to the Customer Service Manager, you’ll join a supportive and knowledgeable team focused on delivering first-class service to both internal and external customers.

About the Role

This is a hands-on and varied role working across sales, logistics, distribution, manufacturing and inventory management.

You’ll coordinate customer orders from receipt through to delivery, often managing multiple product, stock and delivery requirements at once. Accuracy, attention to detail and strong follow-through are therefore essential.

To thrive in this role, you’ll be a confident communicator and relationship builder who enjoys solving problems, working collaboratively and taking ownership of getting things done.

Key Responsibilities

- Receive and accurately process customer orders, quotes, product enquiries, account queries and credit returns
- Coordinate orders from receipt through to delivery, working closely with sales, logistics, manufacturing and inventory teams
- Keep customers and internal stakeholders informed of order progress, stock availability and potential delays
- Identify opportunities to cross-sell and up-sell where appropriate
- Assist with stocktakes and the reconciliation of stock levels
- Support accurate inventory control in line with company policy
- Maintain accurate and current pricing
- Ensure timely administration and processing of customer orders
- Contribute to continuous improvement initiatives across systems, processes and products

About You

You’ll ideally bring:

- Experience in a similar customer service, sales support or supply chain role
- Strong commercial awareness and an understanding of logistics and supply chain processes
- Excellent attention to detail and a commitment to accuracy
- A proactive approach, with strong follow-through and a focus on seeing tasks through to completion
- The initiative to identify what needs to be done and follow up without being prompted
- Strong problem-solving skills and a solutions-focused mindset
- An inquisitive nature, with the confidence to ask questions and develop a thorough understanding
- Experience with Pronto would be advantageous
- Experience within the agriculture industry would be highly regarded
- A genuine willingness to learn and build your product knowledge

We understand that developing confidence and capability takes time. You’ll be supported by a knowledgeable and highly engaged team who are committed to sharing their expertise and helping you build a strong foundation with us.

What Success Looks Like

Success in this role is measured by both what you deliver and how you work. We value collaboration, accountability and a positive, solutions-focused approach.

We’re looking for someone who enjoys being part of a team, brings energy to their work and takes pride in delivering great outcomes for customers and colleagues.

What We Offer

- Competitive salary package
- Supportive and flexible working environment
- Excellent conditions and employee benefits
- A varied role with exposure across customer service, sales, logistics and supply chain
- A 12-month fixed-term opportunity within an experienced and supportive team

Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 8 million subscribers each month with exclusive limited time offers at 'insider' prices.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded as one of the 'Best Places to Work’ by the AFR; employee experience is king here, with lunches provided 5 days a week, an onsite gym with premium change facilities, weekly events, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to!

Job Description

We are seeking experiencedfull timeCustomer Service Agents to join our exceptionally talented team in Melbourne.

OurCustomer Service Agents are responsible for providing superior levels of customer service whilst handling a high volume of emails and phone enquiries resolving customer issues ensuring we deliver an unforgettable holiday experience!

You will be responsible for:

- Deliver exceptional customer experiences across all contact channels, aiming for first-contact resolution.
- Meet quality, productivity, and QA assessment targets in line with business goals.
- Maintain expert knowledge of LE products, promotions, and services to provide the best outcomes for customers.




- Capture and manage customer interactions accurately and within agreed timeframes.
- Actively promote LE offerings to retain customers and support business growth.
- Seek and act on customer feedback to continually enhance the LE experience.
- Identify and escalate issues appropriately and contribute ideas for improving service, systems, and processes.
- Meet rostering and availability commitments, supporting colleagues and projects as required.
- Commit to ongoing personal and professional development.

Qualifications

What we are looking for:

- Someone that is used to a high volume of calls!
- Flexibility, this role would suit someone who is very flexible with a variety of shifts available. We are here to service our customers between 7am and 10pm, 7 days a week.
- You will have exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service and travel!
- Previous experience in the Travel industry is beneficial -either customer support/bookings or front office is preferred but not required.
- If you enjoy providing exceptional customer service and striving to meet our goals, then this could be the right opportunity for you!

Additional Information

What's in it for you?

- Flexible hours from 7am - 10pm, 7 days a week.
- Competitive remuneration package - Base $66k + super with the opportunity to make $12k in bonuses (depending on how our customers rate your service!)
- First-class health and well-being program, including an onsite gym, yoga, and meditation, with breakfast and catered lunch provided five days a week, plus an exceptional Employee Assistance Program.
- Fun and flexible working environment -Friday afternoon onsite gatherings (wine included!) and monthly celebrations.
- Opportunity to experience the travel we sell through famils.
- A fun, energetic environment with a collaborative team.
- Generous staff discount and birthday leave!

If you’re interested in the role but don't check every box, apply anyway, we’d love to hear from you!

We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.

As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.

Become part of a collaborative and forward thinking team within one of the world’s leading suppliers of microencapsulated omega 3 and omega 6 powders, emulsions, and nutritional oils. We’re proud of our supportive culture, our commitment to safety, and the people who make our work possible.

The Opportunity:

For a proactive and inquisitive problem solver, this opening offers the chance to take ownership of logistics related shipping documentation, driving smooth coordination and ensuring goods reach their destinations on time. This opportunity positions you as the key point of contact for managing customer inquiries, processing orders, and resolving concerns with confidence and care.

How You’ll Strengthen the Team:

- Engage with customers and process orders with agility and accuracy
- Coordinate compliant shipping documentation for local and export deliveries
- Deliver timely, professional resolutions to customer complaints
- Coordinate intercompany transfers to ensure accuracy, timeliness, and seamless internal flow
- Drive inventory accuracy through proactive monitoring and efficient stock control
- Foster strong intercompany communication to enable seamless processes

Why You’re a Great Match:

- Experience in customer service, order processing, or logistics
- Knowledge of domestic and export shipping documentation
- Strong communicator who resolves customer issues professionally
- Skilled in maintaining inventory accuracy and stock control
- Confident using ERP or order management systems
- Detail‑driven problem solver who thrives in fast‑paced environments

What You’ll Enjoy With Us:

- Thorough onboarding and continuous training to set you up for success
- Room to grow with exciting opportunities as our business continues to expand
- Friendly collaborative environment

Next Steps

Feel confident you can make a valuable contribution and thrive in a supportive, collaborative team? We’d love to hear from you. Please submit your CV along with a cover letter outlining your experience. Applications are reviewed as they’re received, so apply now for immediate consideration.

Only shortlisted candidates will be contacted. This role is based onsite.

Nu Mega Ingredients proudly welcomes applicants from all backgrounds and is committed to fostering an inclusive workplace.

About the role
Be a proud member of our team, support our customers by building value and getting it done.

What you would do in this role

- Serve customers on the counter, answer phones and email enquiries
- Prepare timely quotes for customers
- Develop relationships with customers & suppliers
- Be a product knowledge expert to help customers find products they need – we’ll train you on products
- Collaboratively work as a member of the team to ensure our branch is presented in the best way

28th September, 2026

About the role
Be a proud member of our team, support our customers by building value and getting it done.

What you would do in this role

- Serve customers on the counter, answer phones and email enquiries
- Prepare timely quotes for customers
- Develop relationships with customers & suppliers
- Be a product knowledge expert to help customers find products they need – we’ll train you on products
- Collaboratively work as a member of the team to ensure our branch is presented in the best way

How can I tell if this is for me?

- Customer and sales focused with experience in a customer facing role - including wholesale, retail, hospitality, trade based sales
- Excellent problem-solving skills - support our customers to find what they need
- Proficient with computer technology and systems including the Microsoft Suite
- A positive and optimistic attitude
- A high level of initiative to support your team members and customers – no job is too big or too small
- A strong sense of urgency - the ability to multi-task in a fast-paced environment

How to apply?
Please ensure you have spoken to your manager prior to applying for this role. We know it might seem daunting, but give the video cover letter a go (on the next page) and tell us why you're interested in this Customer Service & Sales role.

Customer Service Manager - Expression of Interest

At Contour, we’re reshaping education, one student at a time.

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential.

Since 2020, over 15,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 500+ team members. We’ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia.

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning.

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

- Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
- Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students.
- Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage.

This is Contour. Built by students, for students.

What You Will Do

- Campus Ownership: Take full accountability for the success of the campus, ensuring it is consistently protected, well-organised, and ready to deliver an elite experience every day.
- Team Leadership & Development: Lead, coach, and develop the campus Service Team to become high-performing operators who consistently deliver excellence .
- Experience Stewardship: Safeguard the entire on-campus student and parent journey (from the very first trial, to the hundredth Contour class) ensuring every touchpoint feels seamless, supportive, and delightful.
- Operational Excellence: Oversee all core campus processes (opening/closing, class readiness, reschedules, attendance, inventory, daily service operations across phone, email, and text) and ensure flawless execution through disciplined systems and standards.
- Walk-In & Student Support Oversight: Ensure the team consistently provides clear, empathetic, and accurate support to walk-ins and students/parents before or after class, turning questions and doubts into moments of trust and confidence.
- Trial Experience & Conversion: Oversee the trial experience end-to-end, from preparation and delivery of trial packs to ensuring every trial interaction (including on-the-spot bookings) is exceptional and maximises the likelihood of conversion.
- Tutor Enablement: Build trusted relationships with tutors, ensuring their classroom environment, resources, and tech is always prepared and supported to the highest standard.
- Workflow & Process Improvement: Identify gaps, inefficiencies, and opportunities for improvement, and embed solutions that elevate both campus efficiency and student experience.
- Standards & Quality Assurance: Regularly audit campus operations, student experience touchpoints, and team performance to ensure uncompromising adherence to Contour standards.
- Campus Representation: Act as the campus’s champion within Contour, communicating insights, escalating campus-specific issues, and upholding brand standards.
- Crisis & Issue Management: Lead confidently in moments of disruption, ensuring quick resolution while protecting the student experience.

What You Will Bring

- Relevant Experience – Prior customer service leadership experience (education, operations, retail, hospitality etc.)
- Team Leadership – Guides, supports, and develops service team.
- On-Campus Commitment – Ready to be present on-site full-time, leading from the floor every day, with availability across weeknights and weekends when classes run.
- Communication – Clear, empathetic, and professional with students, families & team members.
- Operational Discipline – Keeps systems, processes, and standards on track.
- Problem Solving – Handles issues calmly and decisively.
- Continuous Improvement – Always finding ways to work smarter and deliver better.
- Energy & Presence – Brings positivity and sets the tone on campus.
- Accountability – Owns outcomes and drives campus excellence.
- Long-Term Mindset – Willing to grow with the team and brand.
- Student & Customer Focus – Genuinely motivated to create positive experiences for students, parents, and staff.

Why You Will Love It

- The opportunity to own your campus and deliver the Contour standards of excellence
- Autonomy and trust, your ideas and improvements will be heard and implemented
- Close collaboration with senior leaders in a non-corporate, high-impact environment
- Deeply meaningful work, supporting students and families through important moments
- Opportunity for career development to progress as the organisation grows
- Competitive salary ($85,000 AUD + super) plus flexibility, extra leave, EAP access, and lifestyle perks

Who We Are

At Contour, we’re reshaping education, one student at a time.

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential.

Since 2020, over 15,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 500+ team members. We’ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia.

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning.

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

- Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
- Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students.
- Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams,



and data-driven feedback to give students a decisive advantage.

This is Contour. Built by students, for students.

What You Will Do

- Campus Ownership: Take full accountability for the success of the campus, ensuring it is consistently safe, well-organised, and ready to deliver an elite experience every day.
- Team Leadership & Development: Lead, coach, and develop the campus Service Team to become high-performing operators who consistently deliver excellence .
- Experience Stewardship: Safeguard the entire on-campus student and parent journey (from the very first trial, to the hundredth Contour class) ensuring every touchpoint feels seamless, supportive, and delightful.
- Operational Excellence: Oversee all core campus processes (opening/closing, class readiness, reschedules, attendance, inventory, daily service operations across phone, email, and text) and ensure flawless execution through disciplined systems and standards.
- Walk-In & Student Support Oversight: Ensure the team consistently provides clear, empathetic, and accurate support to walk-ins and students/parents before or after class, turning questions and doubts into moments of trust and confidence.
- Trial Experience & Conversion: Oversee the trial experience end-to-end, from preparation and delivery of trial packs to ensuring every trial interaction (including on-the-spot bookings) is exceptional and maximises the likelihood of conversion.
- Tutor Enablement: Build trusted relationships with tutors, ensuring their classroom environment, resources, and tech is always prepared and supported to the highest standard.
- Workflow & Process Improvement: Identify gaps, inefficiencies, and opportunities for improvement, and embed solutions that elevate both campus efficiency and student experience.
- Standards & Quality Assurance: Regularly audit campus operations, student experience touchpoints, and team performance to ensure uncompromising adherence to Contour standards.
- Campus Representation: Act as the campus’s champion within Contour, communicating insights, escalating campus-specific issues, and upholding brand standards.
- Crisis & Issue Management: Lead confidently in moments of disruption, ensuring quick resolution while protecting the student experience.

What You Will Bring

- Relevant Experience – Prior customer service leadership experience (education, operations, retail, hospitality etc.)
- Team Leadership – Guides, supports, and develops service team.
- On-Campus Commitment – Ready to be present on-site full-time, leading from the floor every day, with availability across weeknights and weekends when classes run.
- Communication – Clear, empathetic, and skilled with students, families & team members.
- Operational Discipline – Keeps systems, processes, and standards on track.
- Problem Solving – Handles issues calmly and decisively.
- Continuous Improvement – Always finding ways to work smarter and deliver better.
- Energy & Presence – Brings positivity and sets the tone on campus.
- Accountability – Owns outcomes and drives campus excellence.
- Long-Term Mindset – Willing to grow with the team and brand.
- Student & Customer Focus – Genuinely motivated to create positive experiences for students, parents, and staff.

Why You Will Love It

- The opportunity to own your campus and deliver the Contour standards of excellence
- Autonomy and trust, your ideas and improvements will be heard and implemented
- Close collaboration with senior leaders in a non-corporate, high-impact environment
- Deeply meaningful work, supporting students and families through important moments
- Opportunity for career development to progress as the organisation grows
- Competitive salary ($85,000 AUD + super) plus flexibility, extra leave, EAP access, and lifestyle perks

How To Apply

If you’re excited about shaping the next generation of high achievers, express your interest by applying now with your CV.

Application Process

We will review submissions and reach out once new opportunities become available at your preferred campus.

About the latest Head of customer digital Jobsin Melbourne !

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Customer Service Agent

3001 Melbourne Community Lifestyles Agency

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Job Description

Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products or services. This position requires excellent communication skills, problem-solving abilities, and a positive attitude.

Responsibilities:

- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Resolve customer complaints and issues by providing appropriate solutions and alternatives
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer needs are met
- Identify and escalate priority issues to the appropriate team members
- Continuously improve customer service skills and knowledge of products or services

Qualifications:

- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills
- Proficient in Microsoft Office and other relevant software
- Ability to work in a fast-paced environment

At Criterion, we don’t just offer jobs—we build careers. As a fast-growing, family-owned company with over 40 years in the industry, we take pride in delivering high-quality aluminium partitioning systems, sliding systems, doors, and hardware accessories to the commercial and residential building sectors.

Our culture is Energetic, Committed, and United —values that drive us every day. You’ll feel it the moment you step into our vibrant, modern head office in Epping, VIC (just off the M31 Hume Fwy) . We’re looking for driven individuals who want to be part of a structured, high-performance team, where success is recognised, and contributions are celebrated at every opportunity.

When you join us, you’re not just starting a new job—you’re setting yourself up for a long-term career in a supportive, results-driven environment that rewards hard work and fosters career growth.

Why You’ll Thrive as a Customer Service Specialist

We’re looking for energetic, ambitious, and confident individuals who thrive in a fast-paced customer service environment. If you love talking to people, problem-solving on the spot, and taking ownership of your role, you’ll fit right in.

This is not a passive, script-following customer service role. You’ll be expected to think on your feet, take initiative, and quickly learn our products to provide real value to our customers.

We’re not looking for people who just want a job—we’re looking for career-driven individuals eager to develop their skills, grow into sales or leadership roles, and be part of a high-energy, high-performance team.

What You’ll Be Doing (Day-to-Day Responsibilities)

- Customer Interaction & Order Processing – Handle inbound enquiries, process customer orders, and enter them into our ERP system with precision and efficiency.
- Providing Expert Product Advice – Learn and understand our partitioning systems, sliding doors, and accessories, helping customers navigate options and find the best solutions.
- Managing Customer Cases & Problem-Solving – Work with customers to resolve issues, track orders, and ensure seamless service delivery.
- Building Relationships – Engage with architects, builders, and subcontractors, adapting your communication style to build long-term customer relationships.
- Working Cross-Functionally – Collaborate with internal teams including sales, manufacturing, and logistics to ensure customer needs are met.

What You’ll Bring (Experience)

- Customer service experience – ideally in retail, hospitality, or a fast-paced environment where multitasking and customer interaction are key.
- A natural problem solver – you enjoy finding solutions, making decisions on the go, and thinking creatively to assist customers.
- Confidence with humility – you take initiative but are also open to feedback, eager to learn, and driven to improve.
- Numeracy skills – comfortable with pricing, product calculations, and order processing in an ERP system.
- Adaptable communication skills – you’ll be speaking with architects, builders, and subcontractors, so you need to adjust your approach for different audiences.
- A strong sense of responsibility – you take ownership of your work and can deliver results.

Structured Induction & Training Program – We set you up for success with a detailed, pre-planned induction that helps you:

- Gain exposure to all departments in the business, so you understand how we operate.
- Meet key stakeholders across sales, manufacturing, and operations.
- Get hands-on product training to become an expert in partitioning systems, sliding doors, and accessories.
- Receive ongoing mentorship and structured check-ins to ensure you’re supported every step of the way.

What’s in It for You?

- Competitive Salary & Performance Bonuses + Super + Profit-Sharing Bonus (paid after 6-month probation).
- Annual Salary Reviews
- Tools for Success – Laptop provided to ensure efficiency in your role
- A Social & Supportive Team – Be part of a collaborative, high-energy group that works hard but knows how to have fun.
- Modern, Open-Plan Workspace – Work in a state-of-the-art environment designed for teamwork and productivity.

If you’re looking for a structured role with real career growth, meaningful work, and a team that values success and camaraderie, Criterion is the place for you.

Ready to Take the Next Step?

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Employment Type Permanent Closing Date 24 Dec :59pm Job Title Telstra Retail: Customer Service & Sales Consultant

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Employment Type Permanent Closing Date 24 Dec :59pm Job Title Telstra Retail: Customer Service & Sales Consultant

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.Job Description

Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Stores is not ‘just a job’, it’s an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand. The benefits are pretty awesome, too.

Every day is different.

A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.

Every day is an opportunity to showcase your X-factor. To ensure you’re at the top of your game, you will be continually trained up on all the latest cutting-edge tech and gadgets. Your knowledge, progressive sales approach and consultative service superpowers will empower you to support and solution for our customers.

If you’d like to know a little more, here’s something we prepared earlier: Life at Telstra

We offer the perkiest of perks.

When it comes to rewarding our people, we’ve got so much to be excited about. Some of these include:

- 30% off Telstra services

- Exclusive discounts and offers across 240 brands and partners

- A flexible, inclusive approach to parental leave – do it your way!

- Unlimited access to 17000 learning programs – something for everyone!

- Monthly performance rewards and recognition programs

- There’s more! Advantages Your Way - Telstra

We’re hiring.

- Locations: we are currently hiring across:

- MELBOURNE EMPORIUM

- MELBOURNE DISCOVERY

- BOX HILL

- CAMBERWELL

- THE GLEN

- VICTORIA GARDENS

- EASTLAND

- KNOX

- AIRPORT WEST

- ALTONA GATE

- BROADMEADOWS

- CAROLINE SPRINGS

- HIGHPOINT

- MELTON

- POINT COOK

- PORT MELBOURNE

- WATERGARDENS

- WERRIBEE

- BRUNSWICK

- CRAIGIEBURN

- DONCASTER

- EPPING

- GREENSBOROUGH

- PLENTY VALLEY

- NORTHLAND

- CHIRNSIDE PARK

- Casual, Part-Time and Full-Time roles available

- Store hours vary – search your store

Is it you we’re looking for?

We’re on the lookout for talent to join our team in-store. A Telstra Retail Consultant is a multi-faceted role, and we have found it suits people with these attributes and skills:

- The ability to easily build a connection with a variety of new and existing customers

- An appetite to quickly develop customised solutions for customers

- A drive to reach (and exceed!) sales targets and KPIs

- The hunger to learn and grow within the role (and beyond!)

- A positive and resilient approach to customer service within a busy workplace

- Experience in a customer-facing role

Hit Apply now!

After you’ve submitted your application, our next step is an assessment supported by our partner, Hire Vue. Please keep an eye out for their email to move things along.

Retail Opportunities at Telstra

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is secure and can thrive.

We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process.

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📌 Customer & Digital Experience Leader (Melbourne)
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