Randstad Pty is seeking a capable contact centre support agent to join our in office hub across Newcastle, Wollongong, Bathurst, or Parramatta. You will handle inquiries spanning HR, finance, and operations, resolving first-line issues and routing complex matters to Centres of Expertise.
You’ll log interactions in the CRM, adhere to policies, and strive for first-contact resolution while meeting KPIs. Availability for 35 hours weekly on rotating 7.5-hour shifts is required.