Senior Dispute Resolution Lead (Hybrid) – Drive Customer Success (Sydney)

Senior Dispute Resolution Lead (Hybrid) – Drive Customer Success (Sydney)

12 Nov
|
Australian Financial Complaints Authority
|
Sydney

12 Nov

Australian Financial Complaints Authority

Sydney

Australian Financial Complaints Authority Limited in Sydney seeks a Senior Dispute Resolution Specialist (Hybrid) to support the Dispute Resolution Lead in managing daily ops, coaching the team and delivering efficient complaints handling and customer service.

You will monitor cases, escalate issues, conduct monthly 1:1s, and provide advice on best practice dispute resolution while delivering actionable reporting and ensuring KPI targets are met in a busy, customer-focused workplace.

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📌 Senior Dispute Resolution Lead (Hybrid) – Drive Customer Success (Sydney)
🏢 Australian Financial Complaints Authority
📍 Sydney

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