Company Description Zhilian Recent Energy Auto Service (Australia) is a dynamic, forward-thinking EV dealership focused on innovative, sustainable vehicles and outstanding customer experiences. The team is driven by cutting-edge technology and a mission to make electric driving accessible and appealing to a wide range of drivers. Team members benefit from a people-first culture that values collaboration, continuous improvement, and professional growth.

The company is recognized for its commitment to excellence and its leadership in the electric vehicle revolution, offering a workplace where individuals can contribute to meaningful change in mobility.

Role Description The Aftersales Manager is a full-time, on-site role based in Zetland, NSW. This position is responsible for overseeing all aftersales operations, including service, parts, and customer care, to ensure a seamless ownership experience for EV customers. Day-to-day tasks include managing service bookings and workflows, monitoring repair quality and turnaround times, and coordinating with technicians and service advisors to meet performance targets.

The Aftersales

Manager will track customer feedback, resolve escalated issues, and implement continuous improvement measures to enhance satisfaction, retention,



and revenue. The role also involves analyzing aftersales data and KPIs, developing service packages and upsell opportunities, collaborating with sales and marketing teams, and ensuring compliance with brand standards, safety regulations, and company policies.

Qualifications

- Strong customer-facing skills, including Customer Service and a focus on Customer Satisfaction.
- Proven experience in Aftersales operations within automotive or a related technical service environment.
- Solid Analytical Skills for interpreting service performance data, KPIs, and customer feedback.
- Sales skills applicable to service and parts, including identifying upsell opportunities and promoting aftersales products.
- Experience in managing or supervising service teams, with the ability to lead, coach, and develop staff.
- Knowledge of EV technology or modern automotive systems, with a willingness to stay current on industry trends.
- Excellent verbal and written communication skills and competency with service management and CRM software.
- Relevant qualifications in automotive, business, or a related field; equivalent experience will be considered.

📌 Aftersales Manager (Zetland)
🏢 Zhilian New Energy Auto Service (Australia)
📍 Zetland