This position is offered as a 9-month fixed-term full or part-time contract established for a discrete, project-based operational requirement to support internal audit readiness activities and organisational preparations for upcoming NDIS Request for Tender (RFT) process. Engagement under this fixed-term arrangement complies with the time limitation and consecutive contract rules set out under the Fair Work Act 2009 (Cth).

About the Role

As part of the Enable Plan Management team and reporting to the Strategic Engagement Manager, you will work out of our Mawson Lakes office to support claims, financial administration, and payment processes of individualised NDIS plans for our clients. This pivotal role ensures participants receive prompt, accurate, and transparent financial administration, empowering them to exercise choice and control over their disability supports.

Key Responsibilities

Client & Stakeholder Relationships: Maintain clear, professional communication with Support Coordinators, participants, families, and provider networks regarding plan budgets and processing status.

Financial Administration & Claims: Process NDIS claims efficiently via relevant systems, manage invoice workflows, reconcile accounts, and handle telephone and digital enquiries.

Compliance & Quality Assurance: Ensure strict adherence to NDIS pricing arrangements, price limits, budget rules, and internal compliance frameworks with high accuracy and attention to detail.

System & Record Management: Maintain precise records using specialised CRMs (such as Careview) and Microsoft Office applications (Excel, Outlook).

Selection Criteria & Requirements

Essential Experience & Skills





Minimum 1 year of experience in NDIS plan management, financial administration, or a comparable regulatory/claims processing role.

Excellent interpersonal and communication skills for effective stakeholder engagement.

Working knowledge of the NDIS framework, plan budget rules, and claiming guidelines.

Solid digital literacy, including familiarity with CRM software and advanced spreadsheet management (Excel).

Excellent numeracy skills, budget interpretation capabilities, and problem-solving aptitude.

A compassionate, client-focused approach aligned with human rights and person-centred principles.

Mandatory Clearances & Compliance (Required prior to commencement)

Eligibility to work in Australia (Australian birth certificate, passport or citizenship; or visa)

National Police Clearance

NDIS Worker Screening Check (NDISWC)

Working With Children Check (WWCC)

Successful pre-employment medical assessment (arranged through our assessment partner)

First Nations people are encouraged to apply for this role, and we welcome applications from individuals of all backgrounds, including gender, race, ethnicity, age, religion, sexual orientation, and ability.

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- Do you have a current Working With Children (WWC) Check?
- Do you have experience in a role which requires relationship management experience?
- Do you have a current Police Check (National Police Certificate) for employment?
- Do you have experience in administration?
- How many years' experience do you have as an NDIS Plan Manager?
- Do you have a current NDIS Worker Screening Check?

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📌 Plan Manager (NDIS Plan Management) (Adelaide)
🏢 EBL Disability Services
📍 Adelaide