Account Manager – Quoting & Customer Relationships

About QIS Packaging

QIS Packaging is one of Australia's fastest-growing packaging companies. We're proudly Australian and family-owned, with over 40 years in the industry, and we supplied more than 22,000 businesses nationally with their packaging solutions

Our growth comes from service, speed and long-term customer relationships. We're investing to keep it going, with a larger sales team, new systems and expanding our range

The role

To keep pace with that growth, we're adding another Account Manager to our quoting and sales team.

You'll turn quote requests into orders and look after a book of established B2B customers. In packaging, speed and accuracy win the quote and relationships keep the reorders coming. You'll collaborate with the existing 15 person team and working closely with the leadership team to deliver customer expectations.

It's a phone and email-based inside sales role in our Brisbane office, working alongside our business development, purchasing, design and warehouse teams. As the business grows, so does the role: more accounts, larger customers and a transparent path into key account and leadership positions. There is the requirement of visiting customers and supporting their growth which will mean customer visits from time to time.

What you'll do

- Respond to quote requests quickly and accurately, covering unit price, minimum order quantities, lead times,



freight and print requirements

- Follow up every open quote until it's won or lost

- Manage and grow a portfolio of existing B2B accounts: reorders, usage forecasts, price reviews and supply agreements

- Spot accounts that are ordering less and win back lapsed customers

- Coordinate custom printed packaging jobs with our design and purchasing teams, from artwork and samples through to delivery

- Resolve customer issues with delivery, stock or credits, and keep customers informed

- Keep accurate quote, CRM and account records

- Meet monthly targets for won quotes, gross profit and response times

What we're looking for

- 2+ years in account management, quoting, inside sales or sales-focused customer service in a B2B setting

- Able to build an accurate quote: costs, margin, freight and lead times

- Confident on the phone and clear in writing

- Organised enough to run many quotes and accounts at once without dropping any

- Comfortable with Excel and a CRM or ERP system

Highly desirable

- Experience in the packaging industry: corrugated cartons, mailers, flexible or food packaging, labels or custom print

- A track record of managing and growing existing B2B accounts

- Knowledge of print processes, MOQs and imported stock lead times

- Experience with Unleashed, Xero, Salesforce, HubSpot or similar

- Existing relationships with packaging buyers in Queensland

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