Are you highly organised, proactive and passionate about delivering exceptional customer service?

We are seeking an motivated Service Delivery Coordinator to join our growing team. This is an exciting opportunity for someone who thrives in a fast-paced environment and takes pride in ensuring jobs are delivered efficiently and to a high standard.

Working closely with management, technicians and clients, you will play a key role in the day-to-day coordination of our service operations, ensuring jobs are scheduled, monitored and completed in line with client expectations and business requirements.

Key Responsibilities

- Coordinate daily service operations and technician workloads.

- Schedule and allocate service jobs, preventative maintenance and reactive works.

- Liaise with technicians to ensure jobs are progressing and completed within required timeframes.

- Manage client enquiries and maintain strong customer relationships.

- Monitor outstanding jobs, follow up on delays and ensure timely job completion.

- Coordinate parts ordering and ensure technicians have the resources required.





- Monitor service reports, job documentation and compliance requirements.

- Provide regular updates and reporting to management on service performance

About You

To be successful in this role, you will demonstrate:

- Previous experience in scheduling or service/operations administration.

- Strong organisational and time management skills.

- Excellent communication and interpersonal skills.

- The ability to manage competing priorities in a busy environment.

- Strong attention to detail and accurate administration skills.

- Confidence communicating with clients, technicians and management.

- Good computer skills and the ability to learn current systems. (Aroflo/Simpro experience desirable)

- Experience in the HVAC, mechanical services or trade services industry will be highly regarded.

Ready to Join Our Team?

If you would like to make a genuine impact on service operations and customer satisfaction please apply now and submit your resume.

📌 SERVICE DELIVERY COORDINATOR (Acacia Ridge)
🏢 Sirius Air Conditioning and Refrigeration
📍 Acacia Ridge