Why join us at SCC?

We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

Southern Cross Benefits!

- Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
- Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
- Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
- Discounted private health insurance
- Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
- Ongoing Training and Development
- Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
- Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support

The Role

Village Manager-Bateau Bay and Caves Beach- Full Time

We are seeking a warm, approachable and community-minded Village Manager to oversee the day-to-day operations of our retirement living villages at Bateau Bay and Caves Beach.

This is a full time position, Monday to Friday, 8:30am to 4:30pm, working across both locations, with four days per week based at Bateau Bay and one day at Caves Beach. Travel between the two villages is required, along with availability to respond to emergency situations outside normal working hours when necessary.

In this rewarding full-time role,



you will help create vibrant, welcoming and well-maintained villages where residents feel supported, connected and at home. Working closely with residents, contractors and support teams, you will lead village operations, manage budgets, ensure safety and compliance, and contribute to a positive community experience. We are looking for a hands-on leader with robust organisational and communication skills, a proactive approach and a genuine passion for delivering exceptional service and fostering thriving retirement communities.

Key Responsibilities

- Manage the day-to-day operations, administration and maintenance coordination across both villages.
- Build positive relationships with residents and Resident Committees, responding to enquiries and concerns in a timely, professional and compassionate manner.
- Manage village budgets, monitor expenditure and maintain strong financial accountability.
- Prepare for and facilitate Annual Management Meetings (AMMs), budget meetings and regular resident forums.
- Oversee village compliance, workplace health and safety, emergency management, and incident reporting.
- Work collaboratively with internal teams, contractors and service providers to ensure the effective delivery of village services.




- Support sales and occupancy initiatives while promoting an exceptional resident experience.

- Previous experience in retirement living, property management, community services or a similar operational management role.

- Strong communication and interpersonal skills, with the ability to build positive relationships with residents, Residents Committees and key stakeholders.

- Demonstrated experience in budget management, financial reporting and expenditure monitoring.

- Strong organisational and time management skills, with the ability to manage multiple sites and competing priorities.

- Ability to work independently, take initiative and make sound operational decisions.

- Experience managing resident concerns, resolving complaints and handling sensitive matters professionally.

- Understanding of workplace health and safety, risk management and compliance requirements.

- Sound computer skills, including Microsoft Office and financial or property management systems.

- Ability to coordinate contractors, maintenance activities and external service providers.

- Current driver's licence and willingness to travel between Bateau Bay and Caves Beach.

- Availability to respond to after-hours emergencies as required.

- A proactive, approachable and flexible attitude, with a genuine commitment to resident wellbeing and delivering quality services.

Desirable:

- Previous experience managing a retirement village or seniors living community.

- Knowledge of the NSW Retirement Villages Act and associated regulatory requirements.

- Experience facilitating resident meetings, Annual Management Meetings (AMMs) and annual budget processes.

📌 Village Manager - Caves Beach and Bateau Bay
🏢 Southern Cross Care
📍 Bateau Bay