Job descriptionAbout Irish Support Victoria

Irish Support Victoria (ISV) is a not-for-profit community organisation supporting the wellbeing of the Irish and Irish-Australian community across Victoria. Through outreach, welfare assistance, advocacy, community engagement and referrals, ISV helps people navigate challenges and connect with essential services.

About the Role

We are seeking a compassionate, proactive and experienced Outreach Worker to join our small, dedicated team. This hands-on, community-based role supports people experiencing social, emotional and practical challenges through outreach visits, needs assessment, referrals and individual case coordination.

Key Responsibilities

- Conduct outreach visits in homes, hospitals, care facilities and other appropriate settings.
- Assess client needs and provide practical and emotional support within ISV’s scope.
- Manage cases, confidential records, referrals and follow-up.
- Help clients navigate Centrelink, housing, healthcare and welfare services.
- Connect clients with qualified legal, migration, medical and mental health professionals.
- Assist access to essentials such as food, clothing and temporary accommodation, subject to ISV resources and policies.
- Collaborate with families, volunteers, providers and community organisations.
- Contribute to family tracing enquiries, community events, reporting and program improvement.

About You

- Experience in outreach, welfare, case management or related support services.
- Empathetic communication and ability to build trust with diverse clients.
- Ability to work independently,



prioritise needs and maintain accurate confidential records.
- Knowledge of Australian welfare systems and community referral pathways.
- Sound judgement, safeguarding awareness and qualified boundaries.
- Commitment to collaboration within a small not-for-profit team.

Experience with migrant communities, understanding of Irish-Australian culture and qualifications in social work, community services, mental health or related fields will be highly regarded.

Employment Requirements

- Current Australian driver’s license, access to a reliable vehicle with comprehensive motor vehicle insurance, including appropriate cover for work-related use, and willingness to travel across Victoria.
- Valid employee Working with Children Check, or willingness to obtain the required clearance before commencing duties.
- National Police Check or willingness to undergo screening.
- Full-time work across five days, including regular field visits. Working from home may be considered with prior approval, subject to service requirements.

What We Offer

- Salary of $70,000–$75,000 plus superannuation.
- Annual professional development and training budget of $1,000.
- Access to professional supervision.
- Work laptop and mobile phone.
- Supportive, purpose-driven team and meaningful community impact.

next steps

To submit your application, please click ‘Apply Now’ by 5:00 pm AEDT on the closing date.

Irish Support Victoria welcomes applications from suitably qualified people of all backgrounds and experiences.

www.irishsupportvictoria.org.au

A position description is attached.

📌 Outreach Worker (Australia)
🏢 EthicalJobs
📍 Australia