Salary:
$65,000
- $70,000 + Super + Bonus /n /n At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. /n As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition. /n /n Requirements/n /n As a Customer Service Specialist (Internal Account Manager), you will be responsible for: /n /n
- Supporting and managing of the day-to-day movement of freight within your portfolio /n
- Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience /n
- Reviewing and reporting on daily freight movements /n
- Resolving enquiries in a way that provides a no better experience /n
- Escalating priority issues when required relating to all aspects of your accounts /n
- Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers /n /n To find out more
about the role
from our Customer Service team members, follow this link
- https://www.youtube.com/watch?v=NlmzjpX0eDI /n /n What we're looking for: /n /n
- Tertiary qualification or 2+ years experience in Customer Service /n
- Strong written and verbal communication, and problem-solving skills /n
- Sound computer knowledge including experience with Microsoft Office Suite /n
- Resilience, passion and ability to work at pace and under pressure /n
- A high level of motivation and energy with a strong focus on achieving outstanding customer experience results /n /n /n Benefits/n /n This is a fantastic opportunity to join an organisation that places value on your professional development and growth within the business. /n These benefits include: /n /n
- Strong focus on regular and ongoing professional development training, enhancing skills and career progression /n
- A dynamic and empowering culture, where we challenge each other to do it better /n
- An chance to be part of an industry leader /n
- Modern office space and technology /n
- Free parking and onsite café /n
- Company functions and team building activities /n
- Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally /n /n
How to apply
/n If this sounds like you, please send your CV via the link below. We are looking forward to hearing from you
📌 Customer Service Specialist (Melbourne)
🏢 Efm
📍 Melbourne
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