Job Description
/n /n

Job Description
/n /n /n Job Scope /n /n Support delivery of client services in line with contractual requirements /n Work with integrated service streams to perform contracted services and create/enhance /n interdepartmental efficiencies /n Ensure a high level of professionalism and discretion with regards to telephone calls and /n correspondence, and confidentiality of work practices and documents. /n Provide administrative support for Facilities Maintenance Management services. /n Provide timely and quality administrative support to multiple line managers, managing competing /n priorities and deadlines. /n Responsibilities /n Support management of the day to day operations of the Facilities Maintenance business unit. /n Promote customer centric culture across the Facilities Maintenance Team in alignment to the /n Sodexo Values. /n /n Support the initiation and development of processes and operating procedures in which enhance /n the Facilities Maintenance business unit service delivery. /n /n Support alignment and compliance to internal Sodexo, and external client processes and /n procedures to support conformance to contractual management plans. /n /n Support continuous improvement of processes and operating procedures to increase efficiency, /n simplify work practices, leverage IT system capabilities and maintain industry best practice. /n /n Act as subject matter expert on policies, procedures, and service level agreements. /n /n Work closely with other business streams of the Facilities Maintenance,



Village Services and /n Service Centre to provide a synergized, efficient service to the client and optimize shared /n processes. /n /n Support development and maintenance of a strong team culture, with consistency of service /n across multiple sites in the portfolios. /n /n Provide direct support to the Facilities Maintenance Leadership Team, for all operational and /n project tasks. /n /n Assist data collection, data analysis and presentation preparation of high level presentations and /n reports. /n /n Prioritisation and coordination of departmental projects and initiatives. /n /n Assist the resolution of escalated issues, taking ownership and ensuring outcome. /n /n Develop and maintain solid rapport with staff and managers at all levels. /n /n Human resource management and recruitment for the Facilities Maintenance management /n team. /n /n Administering performance reviews, development plans and performance progress. /n /n Support upskilling and training of operational Leaders in line with enhanced processes and /n procedures. /n /n Maintain team SharePoint folder system, archiving and document control and management.



/n /n Maintain and support management of business unit Action Trackers and Performance Progress /n Reports. /n /n Manage and coordinate development workshops, business unit meetings, client partnership /n meetings and events. /n /n Assist with travel arrangements, inclusive but not limited to the Facilities Maintenance Senior /n Leadership Team. /n /n Assist the Facilities Maintenance site operations as required. /n /n Management and maintenance of the Regional Facilities Maintenance Senior Leadership roster. /n Management of the Facilities Maintenance Manager calendar and diary. /n Management and maintenance of the Facilities Maintenance regional roster/s. /n /n Assist with managing the team of Facilities Maintenance management staff to achieve quality /n and performance targets. /n /n Ensure that customers and client receive consistent and friendly service. /n /n /n Qualifications/n /n /n

Experience:
/n Demonstrated experience in administration management/office management. /n Intermediate to advanced word processing and computing skills, including Microsoft suite. /n Organized, with attention to detail. /n PreferreKnowledge and

Skills:
/n Previous Experience in building maintenance or Facilities Administration /n Experience with contractor management systems /n Knowledge of lean transformational strategies to drive continuous improvement /n Perform well under pressure, high level of Attention to detail /n Computer proficiency in Microsoft Office including Excel. /n Strong organization skills /n Excellent communication skills /n /n

📌 Operations Support FM (Perth)
🏢 Sodexo
📍 Perth