Job Description
/n 10th November, 2026/n ABOUT THE OPPORTUNITY /n Reporting to the Store Manager, we are currently seeking a highly organised and enthusiastic Collections Crew member to provide premium service both friendly and exceptionally productive, while dispatching orders to Lotte Duty Free customers at the Collections Counter. /n You will be working in a fast-paced, customer-centric environment with a friendly and diverse team. /n YOUR DUTIES WILL INCLUDE /n /n
- Distribute orders at the Collections Counter and handle “un-packs” and “re-packs” with accurate computer entries. /n
- Provide quality customer service and assist on the shop floor as needed. /n
- Check remaining parcels at shift end and report stock control or sales issues to the Compliance Officer. /n
- Communicate customer issues to the Hotline Team via email and report pre-order inquiries or errors to Sales Managers. /n
- Be aware of, and adhere to, Airport security emergency and health and safety procedures. /n /n ABOUT YOU/n /n /n
- Previous customer service experience in a fast-paced environment, ideally retail /n
- Intermediate experience with Microsoft Office /n
- A reasonable level of physical fitness, as manual handling and heavy lifting will be involved /n
- High attention to detail /n
- Strong communication and numerical skills /n
- Responsible Service of Alcohol (RSA) certification required /n /n /n ABOUT LOTTE DUTY FREE /n /n Lotte Duty Free is one of the world’s leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam,



and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more/n /n /n Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner./n /n /n Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store/n /n WHY JOIN LOTTE DUTY FREE/n /n /n
- Team Discount Program /n
- Airport Retail Stores Discount (10% -20%) /n
- Uniform & ASIC Pass Provided /n
- Sales & Product Training Program /n
- Employee Assistance Program and Health initiatives /n
- Private Health Insurance Discount /n
- Lotte New Employee Induction & Safety Leagues Program /n
- Long-term Career & Professional Development Opportunities /n
- Safe, Diverse & Inclusive Work Environment with a Supportive Culture /n /n DETAILS OF THE ROLE/n /n /n
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Location:
Brisbane Airport /n
- Full Time position 76 hours’ fortnightly /n
- 2 week rotating roster /n
- Availability to work a flexible schedule including nights, weekends, and public holidays /n /n

HOW TO APPLY
/n /n /n Click Apply Now to submit your resume and cover letter. Applicants must be at least 18 years old, hold full Australian working rights, and pass required customs and police clearances./n /n /n It is essential to have your own form of reliable transport due to the early/late hours of work./n /n Only candidates that are successful for short listing will be contacted./n /n If this excites you, we want to meet you/n /n /n

📌 Collections Crew (Brisbane)
🏢 Lotte Travel
📍 Brisbane