Job Description

About the Company
/n Our client is a reputable Government Organization.

About the Role
/n The Senior Technical Support Specialist you will provide application maintenance and level 2 , level 3 support services, either directly to users of the systems or to service delivery functions. /n This role will include technical leadership and direction to technical specialists and system analysts, and lead the identification and implementation of improvement initiatives within technical practices.

Key responsibilities
/n /n
- Own the administration, support and continual improvement of business applications, including documentation, enhancements, security, licensing, upgrades, backups and disaster recovery planning. /n
- Manage the end-to-end incident and service request lifecycle, ensuring issues are resolved within agreed service levels, escalated appropriately, and documented to support ongoing service improvement. /n
- Lead problem management activities by investigating root causes, implementing corrective actions, and reducing the likelihood of recurring system, process and service issues. /n
- Assess, develop and implement application changes, releases and deployments, maintaining accurate records, technical documentation and providing early life support for new solutions. /n
- Maintain IT asset management records and reporting, support informed decision-making through analysis, and participate in an on-call roster to provide out-of-hours operational support when required. /n




- You will be required to participate in an On Call rotational roster which will require you to perform work outside usual business hours . /n /n About You /n /n
- Prior level 2 and 3 Technical Support experience is necessary /n
- ITIL Foundations highly regarded. /n
- Knowledge of, and demonstrated implementation using, the following languages: /n /n
- Java/Domino/Perl/XML/SQL /n /n
- Knowledge of and/or experience in systems: /n /n
- Linux/Oracle/Windows Server/WebSphere/MQ/Domino. /n /n
- Demonstrated ability to work independently and collaboratively, manage end-to-end support and resolution processes. /n
- Solid customer focus and communication skills /n
- Proven ability to write quality business documentation, functional and non-functional artefacts, and technical documentation for a wide variety of audiences and purposes. /n
- Strong conceptual and analytical skills and an ability to think laterally to identify practical and workable solutions. /n
- Experience in application support and lifecycle management, deployment management, environment configuration and software development lifecycle methodologies, tools and systems . /n /n The

Benefits:
/n /n
- 6-month contract with view to extend. /n
- Competitive day rates /n
- Hybrid working arrangements /n /n /n Please submit your current resume to apply. If you'd like a confidential discussion

about the role
, please contact Emily Mohlasedi on [email protected], quoting reference JN -112026-44665. To learn more about Davidson, visit davidsonwp.com.

📌 Senior Technical Support Specialist (Geelong)
🏢 Davidson
📍 Geelong