Job Description
Customer Service Representative/n /n /n
- 70k per year + Super + Performance Bonus /n
- Hybrid working model | 4 days office, 1-day WFH /n
- Career growth, development & internal progression opportunities /n We are seeking a customer-focused Customer Service Representative to join a dynamic payments and technology business. This is an excellent opportunity for someone who enjoys problem-solving, building relationships, and supporting customers in a fast-paced environment./n /n What's on Offer/n /n /n
- Salary + Super + Performance Bonus /n
- Hybrid working arrangement with 1 day per week from home /n
- Full time permanent role
- 9am-5pm /n
- Supportive and team-oriented team environment /n
- Ongoing training and professional development /n
- Opportunities for career progression within a growing business /n /n

Key Responsibilities
Include:/n /n /n
- Delivering exceptional customer support via phone and email /n
- Assisting customers and merchants with account setup and onboarding /n
- Resolving customer enquiries and troubleshooting issues efficiently /n




- Managing customer requests from start to finish with a strong focus on service excellence /n
- Maintaining accurate records and updating CRM systems /n
- Supporting internal sales and operational teams with customer enquiries /n
- Meeting service levels, KPIs, and customer satisfaction targets /n
- Escalating risks, compliance concerns, or fraud-related issues when required /n /n What We're Looking For/n /n /n
- Atleast 2 years of experience in customer service, contact centres, administration, banking or payments /n
- A professional and confident phone manner /n
- A positive attitude and genuine passion for helping customers /n
- Strong verbal and written communication skills /n
- Excellent problem-solving ability and attention to detail /n
- Ability to multitask and manage competing priorities effectively /n
- Experience using CRM systems and Microsoft Office /n /n Why Apply?/n /nIf you're looking for a role where you can develop your customer service career, enjoy flexible working arrangements, and be part of a supportive team that values growth and development, we'd love to hear from you.

📌 Customer Support Officer (Sydney)
🏢 Wow Recruitment Idibu
📍 Sydney