About us
Warrnambool Toyota is a leading Toyota dealership in the Warrnambool community, committed to delivering exceptional customer service and maintaining the highest standards in automotive servicing. We pride ourselves on our skilled team, modern facilities, and dedication to providing reliable, professional service to our valued customers. As part of the Toyota network, we uphold values of quality, integrity and continuous improvement in everything we do.

About the role
We are seeking an experienced Automotive Service Manager to join our team at Warrnambool Toyota on a full-time basis. This is a strategic leadership position based in Warrnambool, VIC 3280, responsible for overseeing all aspects of our service department operations. The Service Manager will play a crucial role in ensuring customer satisfaction, managing service efficiency, maintaining quality standards, and leading a team of skilled technicians. You will be instrumental in driving the service department's performance and contributing to the overall success of the dealership.

Key responsibilities
Manage and oversee all daily operations of the service department, including scheduling, resource allocation and workflow optimisation Lead, supervise and motivate a team of service technicians and administrative staff, fostering a positive and productive working environment Ensure all vehicle repairs and maintenance work meets Toyota standards and customer expectations Handle customer inquiries, complaints and concerns with professionalism and resolve issues promptly to maintain high satisfaction levels Monitor and manage service department budgets,



labour costs and parts inventory Schedule preventative maintenance and manage service appointments to maximise efficiency and customer convenience Implement and maintain quality control procedures to ensure all work is completed to the highest standards Maintain accurate service records and documentation in compliance with dealership and manufacturer requirements Develop and implement strategies to increase service revenue and customer retention Ensure compliance with all health, safety and environmental regulations within the service department Liaise with management on departmental performance, staffing requirements and ongoing training needs What we're looking for Proven experience working as a Service Manager or in a similar supervisory role within an automotive dealership or service facility In-depth knowledge of automotive repair and maintenance practices, vehicle systems and Toyota products Robust leadership and team management skills with the ability to motivate and develop staff Excellent customer service and communication abilities, with a commitment to delivering exceptional customer experiences Proficiency in service management software and computer systems commonly used in automotive dealerships Strong organisational and time management skills with the ability to prioritise multiple tasks effectively Sound understanding of dealership financial management, budgeting and KPI tracking Ability to work collaboratively with other departments and contribute to overall dealership objectives Problem-solving skills and the ability to make sound decisions under pressure A valid driver's licence and willingness to test drive vehicles when necessary Relevant qualifications or certifications in automotive service management or related fields are highly desirable

What we offer
Warrnambool Toyota is committed to supporting the wellbeing and professional development of our team members.

We offer
competitive remuneration packages commensurate with experience, opportunities for career advancement within the Toyota network, and ongoing training and development to enhance your skills and knowledge. We foster a collaborative and inclusive workplace culture where your contributions are valued and recognised. We encourage a healthy work-life balance and provide a supportive environment where you can thrive professionally.

📌 Automotive Service Manager (Warrnambool)
🏢 Warrnambool Toyota
📍 Warrnambool