Search Consultancy is seeking a detail-oriented Customer Relationship Agent for a fully remote role based in the UK catchment areas (Dundee, Dunfermline, Edinburgh, Stirling, Glasgow). The position starts as a 6-month temp with potential for permanency and extension, paying £13.79 per hour, Monday to Friday 9:00am–5:00pm. You will manage customer cases end-to-end, conduct investigations, calculate refunds and compensation, and communicate with customers via letters, email and social media, while