Remote Support Engineer – Rockwell Automation Job

location:
Hawthorn, Melbourne. Hybrid environment. We are seeking a Remote Support Engineer to join our Remote Support Services (RSS) team. Responsibilities
- Provide technical support to customers through phone, chat, and electronic support channels.
- Troubleshoot and resolve issues involving Rockwell Automation's hardware and software products, including controllers, HMI, industrial networks, and related technologies.
- Analyze, reproduce, and investigate complex technical issues using available tools, test environments, and engineering resources.
- Document troubleshooting activities, findings, and resolutions in service tickets while maintaining a high standard of customer communication.
- Collaborate with Engineering, Product Management, Quality, and other teams to investigate and resolve product issues.
- Contribute to the Knowledge-Centered Service (KCS) process through the creation and maintenance of technical articles, knowledge assets, and best practices.
- Develop technical expertise in assigned product areas and share knowledge through mentoring, training, and team collaboration.
- Support continuous improvement initiatives that enhance customer experience, operational efficiency, and support quality. Essential Qualifications
- Bachelor's degree in Electronics, Mechatronics, Electrical Engineering, Computer Science or related field.




- Minimum 2 years of experience working with industrial automation products or systems.
- Strong analytical and troubleshooting skills with the ability to resolve complex technical problems.
- Effective verbal and written communication skills with a customer-focused approach.
- Ability to work collaboratively in a fast-paced technical environment. Preferred Qualifications
- Experience with industrial automation systems, including PLCs, HMIs, and industrial networks.
- CCNA or equivalent industrial networking certification. Benefits
- Comprehensive mindfulness programmes with a premium membership to Calm.
- Volunteer Paid Time off available after 6 months of employment for eligible employees.
- Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program.
- Personalized wellbeing programs through our On Track program.
- On-demand digital course library for career development. Equality and Inclusion At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the

job description
, we encourage you to apply anyway. You may be just the right person for this or other roles.

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