Role : Head of Finance Operations – Finance Hub

Location:
Kraków, Poland (Hybrid 3-4 days per week onsite) Seniority: Associate Director/ Head of Finance Hub Job Purpose
• The Head of Finance Operations will lead the Finance Hub in Kraków, with overall accountability for the effective delivery, performance and development of finance operations across P2P/AP, R2R, Treasury and Group Accounting.
• The role will lead the transition of the agreed finance processes into the Kraków hub, ensuring structured knowledge transfer, operational readiness, effective integration and achievement of agreed Service Commencement and performance objectives.
• The position requires an experienced finance operations leader who can manage a complex, multi-functional finance organisation, build strong management capability, maintain robust financial controls and deliver consistent services to an international business.
• Reporting and Key Relationships Reports to: Head of Global Finance Operations / Designated Senior Finance Leader. Key relationships:
• Global and regional Finance leadership.
• Process owners and functional leads across P2P, R2R, Treasury and Group Accounting.
• Client business and operational stakeholders.
• HR, IT, Legal and Compliance functions. Key Activities and Responsibilities Hub Leadership, Transition Support and Operational Management
• Lead the Kraków Finance Hub, ensuring effective management and coordination across the finance functions.
• Establish clear management accountability, operational priorities and performance expectations.
• Ensure the organisation has the leadership capability, skills and resources required to deliver business requirements.
• Support Ongoing Transitions of work to the centre to establish business operations. Finance Service Delivery and Performance
• Own service delivery across the assigned finance functions, ensuring accuracy, timeliness, quality and adherence to agreed service levels.
• Establish and monitor operational KPIs, productivity and service quality, addressing performance gaps through appropriate action plans.
• Act as the senior escalation point for significant operational issues, ensuring timely resolution and stakeholder communication.
• Ensure effective coordination across finance processes, including interdependencies, hand-offs and issue resolution. People Leadership and Organisation Development
• Lead and develop managers and their teams, building a culture of accountability, ownership and collaboration.
• Develop management capability, succession plans,



talent retention and employee engagement.
• Ensure effective workforce deployment, performance management and capability development across the hub. Financial Controls, Governance and Compliance
• Ensure finance operations comply with applicable internal policies, financial controls, regulatory requirements and agreed governance standards.
• Maintain effective risk management, audit readiness and control monitoring across the hub.
• Work with global process owners and relevant stakeholders to address control weaknesses and implement corrective actions. Stakeholder and Customer Management
• Build effective relationships with senior Finance and business stakeholders across the organisation.
• Represent the Kraków hub in operational and governance forums, providing clear performance updates, risks and recommendations.
• Ensure service delivery remains aligned with business priorities and stakeholder expectations. Transition and Continuous Improvement
• Lead the transition of the agreed finance processes into the Kraków hub, including transition planning, Customer-led knowledge transfer coordination, resource readiness, operational integration and Service Commencement.
• Ensure transitioned processes achieve the required operational capability, control standards and service performance.
• Drive process standardisation, simplification and efficiency improvements within the agreed finance operations scope.
• Identify opportunities to improve productivity, service quality and operational scalability as the hub develops. Knowledge, Skills and Experience Essential
• 10+ years of relevant experience in Finance, Accounting or Finance Operations, preferably in an international organisation.
• Significant experience leading large, multi-functional finance operations within a Shared Services Centre, Global Business Services or comparable operating environment.
• Demonstrated experience leading the transition of finance processes between locations or into a shared services / finance hub environment, including responsibility for transition execution and operational readiness.
• Strong understanding of core finance processes,



particularly P2P/AP, R2R, Treasury and financial reporting.
• Proven experience managing large teams, including leading managers and team leaders and developing effective management structures.
• Experience managing finance service delivery, operational KPIs, governance, escalations and financial controls.
• Strong stakeholder management, communication and decision-making skills, with the ability to operate effectively at senior management level.
• Robust analytical, problem-solving and operational management capabilities.
• Bachelor’s or Master’s degree in Finance, Accounting, Business or a related discipline. Advantageous
• Experience in travel, tourism, hospitality or another international, multi-country service business is preffered.
• Exposure to finance operations involving high-volume supplier payments, reconciliations, commissions, refunds, foreign currency transactions and multi-country operations.
• Experience supporting the establishment, development or expansion of a finance hub or shared services organisation.
• Professional finance qualification such as ACCA, CIMA or equivalent.
• Experience with ERP platforms, finance systems and reporting tools. Leadership Scale
• Previous responsibility for leading finance organisations of approximately 100–150+ FTE is a useful benchmark.
• Experience managing 3-5 or more direct reports at manager or functional-lead level is advantageous. Languages
• English – Mandatory: Fluent spoken and written English (C1 level or equivalent), with the ability to lead discussions, communicate with senior international stakeholders and operate in a global business environment.
• Polish – Advantageous: Knowledge of Polish would be beneficial for local operational, employee and stakeholder interactions.
• Other European languages – Advantageous: Additional languages relevant to the countries and entities supported by the hub would be beneficial. Key Success Measures
• Successful transition and integration of the agreed finance processes into the Kraków hub.
• Achievement of agreed Service Commencement, operational readiness and performance objectives.
• Consistent delivery against service levels, KPIs, quality and productivity targets.
• Effective financial controls, governance and audit outcomes.
• Strong leadership capability, employee engagement and talent retention.
• Measurable improvements in process efficiency, standardisation and operational scalability.

📌 Head of Finance Operations – Finance Hub (Banana Shire)
🏢 Coforge
📍 Banana Shire