Job Description
Customer Service Officer
- Hourly rate + super | Immediate start | Temp-to-permanent opportunity | Cairns/n Your new company /n An exciting opportunity has become available to join a well-established organisation in Cairns. With a strong focus on customer service, teamwork and employee development, this organisation offers a supportive environment with plenty of training and the opportunity to grow. /n This role will commence on a temporary basis with a genuine opportunity to transition into a permanent position for the right person. Your new role /n Working within a close-knit and experienced team, you will provide a high level of customer service while supporting the day-to-day sales and administration functions of the business. /n Your responsibilities will include: /n /n
- Managing customer enquiries over the phone and face-to-face /n
- Providing over-the-counter customer service and sales /n
- Preparing quotes and processing customer orders /n
- Raising and processing purchase orders /n
- Providing customers with updates on orders, availability and delivery timeframes /n
- Processing invoices and assisting with general banking administration /n
- Maintaining accurate customer records and CRM information /n
- Liaising with sales, operations, finance and supply chain teams /n
- Ordering stationery and office supplies /n
- Resolving customer enquiries and issues efficiently /n
- Providing general administration and sales support as required /n You will receive a structured handover and training to help you settle into the position and develop your knowledge of the business./n





What you'll need
to succeed /n /nWith a strong customer focus and a desire to grow and develop in the role, you will bring:/n /n
- Previous experience in a customer service, administration or internal sales environment /n
- Confidence in using Microsoft Office and the ability to learn new systems with SAP experience advantageous /n
- High attention to detail and the ability to manage multiple priorities /n
- Strong communication and interpersonal skills /n
- Confidence in resolving customer enquiries and issues effectively /n
- A proactive approach to building positive customer and team relationships /n
- A positive attitude and willingness to learn and develop /n /n What you'll get in return /n /nIn return for your commitment, you will receive:/n /n
- Hourly rate + super /n
- Immediate start /n
- Temporary prospect with genuine potential to become permanent /n
- Full-time hours with flexibility around start and finish times /n
- Comprehensive handover and on-the-job training /n
- Supportive and experienced team environment /n
- Ongoing training and development /n
- Opportunity to grow your skills and progress your career longer term /n /n /n What you need to do now /n /nIf you're interested in this opportunity and would like to find out more, apply now with an up-to-date copy of your CV or reach out to Grace Dunn at Hays for a confidential discussion./n /nIf this role isn't quite right for you, but you're considering your next career move, reach out to Grace to discuss other opportunities across Cairns and Far North Queensland.#3027960/n

📌 Customer Service Officer (Cairns)
🏢 Hays
📍 Cairns