Sanctuary Family Solutions – Townsville QLD

At Sanctuary Family Solutions, we believe every child and young person deserves the opportunity to thrive in a secure, stable, and nurturing environment.

We are seeking compassionate, reliable and committed Team Leaders to support Residential Care Workers.

As a Team Leader you will:

Model Therapeutic, trauma-informed practice in all interactions with young people.

Mentor and coach staff through regular feedback and reflective practice.

Support the induction and development of new team members.

Foster a positive team culture built on accountability, collaboration and respect.

Identify staff support or performance concerns early and communicate these with the OOHC Coordinator.

Work collaboratively with Child Safety, families and other professionals

Respond appropriately to challenging behaviours and crisis situations

Oversee the day-to-day operation of the home to ensure it is safe, organised and welcoming.

Ensure household routines are consistently followed.

Ensure the home is maintained to organisational standards.

Monitor the quality and accuracy of daily case notes and documentation.

Monitor compliance with Sanctuary policies, Child Safety standards and legislative requirements.

Draft and maintain the roster for allocated residential home, with final review and approval by OOHC Coordinator.

Participate in the organisations on call roster.

We offer:





Flexible working arrangements

Regular supervision and mentoring

Supportive leadership and team culture

SCHADS Award wages and applicable allowances

Opportunities for career progression

Meaningful work that positively impacts children's lives every day

Believe that "It Takes a Village"

Are passionate about supporting children and young people

Demonstrate kindness, empathy and resilience

Can remain calm under pressure

Communicate effectively and professionally

Are adaptable and willing to learn

Work well independently and as part of a team

Are committed to providing high-quality, trauma-informed care

We encourage applications from people of all ages, abilities and cultural backgrounds.

Join a team that helps children and young people feel safe, supported and valued.

Applicants must:

Hold, be enrolled in, or be willing to enrol in a Certificate IV in Youth Work, Child, Youth and Family Intervention, Community Services or equivalent qualification

Hold or willing to obtain Hope & Healing Foundations Training

Hold or be eligible to obtain a Blue Card

Hold or willing to obtain a Child Safety & Personal History Screening Check

Hold a current First Aid and CPR Certificate (or be willing to obtain)

Hold a current Driver's Licence

Have access to a reliable vehicle for work-related travel

📌 Team Leader (Townsville City)
🏢 Sanctuary Family Solutions
📍 Townsville City