Office of the Children's Guardian

Quality Assurance Officer

- Exciting opportunity to make a real impact in shaping the future of the Office of the Children's Guardian.
- Join our high performing NDIS Worker Check Directorate, a dedicated team who plays a key safeguarding role in keeping people with disability safe in NSW
- Ongoing opportunity based in Redfern/Strawberry Hills with hybrid working arrangements.Clerk Grade 9/10 - $133,348 - $146,945 (plus employer's contribution to superannuation and annual leave loading).

About the Office of Children's Guardian

The Office of the Children's Guardian (OCG) upholds NSW children and young people's right to be safe by overseeing, regulating and monitoring organisations and individuals that provide services to children. We are guided by our values of integrity, trust, service, accountability, respect and empathy.

To find out more about the Office of the Children's Guardian, visit our website.

About the role

TheQuality Assurance Officer leads quality assurance, reporting and continuousimprovement activities for the NDIS Worker Check Directorate. Reporting to theDirector and playing a key role within the management team, the positioncontributes to strategic planning and operational direction by evaluatingbusiness processes, systems and decision-making practices.

The roledevelops and delivers data-driven insights, reporting and recommendations tosupport informed decision-making and enhance operational performance. It leadscontinuous improvement initiatives, promotes quality, consistency and bestpractice across the Directorate, and identifies opportunities to strengthenservice delivery and organisational effectiveness.





TheQuality Assurance Officer also maintains and enhances business systems,procedures and information resources to support effective governance,performance monitoring, planning, risk management and continuous improvementoutcomes.

We are looking for amotivated self starter who:

- Identifies and analyses opportunities to improve business systems, processes, workflows, and customer service, and assesses the impacts of implementing operational and system change.
- Develops, reviews and maintains training materials, procedures and business processes, including consultation, piloting, implementation, monitoring and review activities to ensure business activities are efficient and effective in delivering the desired outcomes of the business unit.
- Monitors the quality and effectiveness of business activities, investigates process issues, scopes business and system requirements, and prepares recommendations and reports to the Director to inform decision-making and continuous improvement.
- Maintains a solid operational understanding of relevant government and agency processes, policies and activities.
- Demonstrates the ability to work independently, manage competing priorities, coordinate complex activities and deliver high-quality outcomes within tight timeframes.
- Communicates clearly and effectively with diverse stakeholders and builds positive working relationships to achieve shared outcomes.




- Demonstrates a sound understanding of risk assessment and decision-making frameworks, and applies this knowledge to support quality assurance activities, promote consistency and evidence-based practice.

Essential Requirements

- Relevant tertiary qualification or demonstrated relevant extensive workplace experience.
- All roles within the Office of the Children's Guardian are required to have a current Working with Children Check.
- Employment at the Office of the Children's Guardian is subject to the satisfactory completion of security and vetting checks.

For further information about the role, please view the role description.

Our commitment to Diversity

We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

The OCG encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.

If you require an adjustment in the recruitment process, please contact the OCG People and Culture team on (02) 8219 3661 or [email protected] and advise of your preferred method of communication.

We encourage you to please call or email our contact DankaCassilles, Manager NDIS Worker Check on 02 8575 1895 or [email protected] to discuss the role.

A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range o

📌 Quality Assurance Officer (Sydney)
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