Oz Lotteries gives everyday Australians more chances to dream and win. We are one of Australia's longest-running online lottery retailers, proudly Australian-owned and operating since 2005. As part of ASX-listed Jumbo Interactive Group, we serve a loyal player base through trusted access to commercial lotteries including Powerball and Oz Lotto, alongside charity lotteries.

We partner with thousands of good causes worldwide and have helped raise over $290 million in FY26 alone.

We are looking for an operations-led General Manager with sound commercial judgement to lead the Oz Lotteries business unit. This is an established digital consumer business with a clear operating model: the opportunity is to bring order, disciplined execution and accountable leadership as the business continues to grow and evolve.

The prospect

Reporting to the Group Chief Operating Officer, you will lead the day-to-day operation of Oz Lotteries and take accountability for operational performance and commercial outcomes within the business unit's delegated control. You will translate Group direction into clear priorities, guide the leaders of Customer Operations, Operational Risk, Compliance & Assurance, and Marketing, and make sure the business works within its regulatory, contractual and Group obligations.

You will bring together service quality, capacity, customer value, cost discipline and sound controls. Where outcomes depend on Group functions, you will explain Oz Lotteries' needs, deliver its agreed contribution, monitor the business impact and elevate gaps to the people who own those decisions.

What you will do

- Lead the Oz Lotteries business unit, taking accountability for operational performance and commercial outcomes within its delegated control. Contribute to planning,



budgets and forecasts with Finance and the Group functions that own the underlying drivers.
- Translate Group direction into practical priorities, plans and measurable outcomes. Agree and track Oz Lotteries-led targets with Group leadership and provide clear progress reporting.
- Set service standards for activities Oz Lotteries controls, match operational capacity to demand and maintain workflow discipline. Agree service expectations with Group functions, monitor delivery against commitments and elevate gaps.
- Identify opportunities to increase the value of existing customers within approved regulatory, partner and responsible-gambling obligations.
- Lead the Customer Operations Manager, Operational Risk, Compliance & Assurance leader, and Marketing Manager, holding each accountable for performance, quality and development while retaining ownership of the GM's own decisions and work.
- Lead and constructively challenge the Marketing Manager. Oversee lifecycle marketing, brand, content and creative work through that manager, aligned with Oz Lotteries' objectives and Group Marketing Standards.
- Coordinate Oz Lotteries' contribution to paid acquisition within Group-defined responsibilities. Use acquisition and lifecycle insights to inform decisions within delegated authority, and elevate proposals that require Group approval.




- Hold the Marketing Manager accountable for marketing controls, including content approvals, audience controls and relevant obligations. Work with the responsible Group owner on dependencies or gaps in Group-controlled activity.
- Oversee operational risk, compliance, fraud and incident-management frameworks through the Operational Risk, Compliance & Assurance function. Maintain an audit-ready operation, seek specialist advice on legal and regulatory matters, and elevate decisions outside your authority.
- Track operational quality, compliance and cost-efficiency measures. Give Group leadership useful performance commentary, explain material variances and recommend actions within the right decision rights.
- Build leadership capability beneath the GM level and keep the Oz Lotteries team engaged and accountable through change.
- Partner closely with Lottery Solutions, Insights & Analytics, Finance, People & Culture, Legal, charity lottery clients and partners.

What you will bring

- Senior operational or business-unit leadership with continuing accountability for customer or business operations, service quality, operating measures and people, whether or not you have previously held a GM title.
- Experience working within defined governance, shared responsibilities, regulatory or contractual constraints, with sound judgement about what to decide, agree with others or elevate.
- Proven leadership of team leaders or functional managers, including accountability for their performance and development.
- Experience coordinating operational compliance and controls, building reliable processes and working with specialists to maintain audit readiness. You do not need to b

📌 General Manager, Oz Lotteries (Brisbane)
🏢 Oz Lotteries
📍 Brisbane