As the on-call Registered Nurse at Everlab, you will provide nursing care to the patients of a doctor-led preventive health practice, mainly by phone and through its telehealth platform. You will call patients about escalated pathology, imaging and microbiome results, follow up patients on GLP-1 medications, answer clinical queries through the practice's chat service and manage recall and follow-up queues, escalating to the practice's doctors where needed. The role also includes in-house pathology collection for corporate clients.

Benefits

Flexible working arrangements; working closely with Everlab's doctors and multidisciplinary care team; the opportunity to shape clinical workflows at a fast-growing preventive health practice; meaningful, mission-driven work in preventive healthcare.

Task & responsibilities

HC Operating Pty Ltd

As the on-call Registered Nurse at Everlab, you will provide nursing care to the patients of a doctor-led preventive health practice, mainly by phone and through its telehealth platform. You will call patients about escalated pathology, imaging and microbiome results, follow up patients on GLP-1 medications, answer clinical queries through the practice's chat service and manage recall and follow-up queues, escalating to the practice's doctors where needed. The role also includes in-house pathology collection for corporate clients.

Benefits

Flexible working arrangements; working closely with Everlab's doctors and multidisciplinary care team; the chance to shape clinical workflows at a fast-growing preventive health practice; meaningful, mission-driven work in preventive healthcare.

Task & responsibilities

- Conducting structured telephone and video consultations with patients regarding abnormal pathology results,



imaging findings, microbiome results and progress against their care plans
- Triaging escalated diagnostic results and clinical queries, identifying abnormal or time-critical findings and prioritising them for review by the practice's doctors
- Monitoring and evaluating patient progress against doctor-developed care plans, identifying barriers to progress and escalating for clinical review where needed
- Following up patients prescribed GLP-1 medications through scheduled calls, assessing response, adherence and side effects, and escalating concerns to the prescribing doctor
- Providing health education to patients, including explaining their results and the next-step clinical recommendations made by the practice's doctors
- Responding to patients' health-related questions through the practice's clinical chat service, within the registered nurse scope of practice, and escalating to doctors where required
- Performing venepuncture and pathology collection, including in-house collection sessions for corporate clients, in accordance with infection control and specimen handling procedures
- Managing patient recall and follow-up call queues, including callbacks and scheduled follow-up after results and consultations
- Preparing and organising pathology, imaging and diagnostic reports ahead of doctor consultations,



checking them for completeness and accuracy
- Maintaining accurate, contemporaneous and confidential clinical records of all patient interactions, assessments and outcomes, in accordance with privacy and clinical governance requirements
- Contributing to the development and continuous improvement of the practice's clinical workflows, protocols and escalation pathways, and participating in clinical governance activities including incident review and clinical audit
- Working collaboratively with the practice's doctors and the wider multidisciplinary care team, and maintaining professional competence in line with Nursing and Midwifery Board of Australia standards

Qualification & experience

- Current general registration as a Registered Nurse with the Australian Health Practitioner Regulation Agency (AHPRA)
- Bachelor degree in nursing or an equivalent nursing qualification
- At least 2 years of post-registration clinical experience as a registered nurse, gained in Australia or overseas
- Competence in venepuncture and pathology collection
- Sound understanding of pathology and diagnostic results, clinical workflows and multidisciplinary care
- Excellent written and verbal communication skills, including the ability to explain clinical information clearly and empathetically by phone and in writing
- A high level of organisation, accuracy and attention to detail
- Confidence working across digital health platforms and operational systems; telehealth experience is desirable
- Commitment to clinical governance, confidentiality and safe, high-quality care

About Company

Everlab (HC Operating Pty Ltd) is an Australian doctor-led preventive health practi

📌 Registered Nurse (Gold Coast)
🏢 HC Operating
📍 Gold Coast