Our Supplier Relations Executive is responsible for supporting the development, management and performance of CMAC's accommodation and travel supplier network, ensuring hotel, accommodation and other travel partners deliver reliable, compliant and commercially effective services that support operational and customer requirements.

You will work closely with hotel providers, accommodation partners, airline customers and internal stakeholders to support supplier onboarding, relationship management, performance monitoring and commercial activities. The role plays a key part in maintaining a resilient accommodation network capable of supporting airline crew, passenger disruption (IROPs), corporate travel and operational requirements.

You will help identify and onboard new accommodation partners, maintain supplier records and performance data, support commercial negotiations and contribute to ensuring CMAC has the right supplier coverage in the right locations to meet customer demand.

The role combines supplier management, hospitality relationship management and commercial support, making it ideal for someone with experience in hotels, accommodation, hospitality, travel or supplier management who enjoys building partnerships and contributing to operational excellence.

What Success Looks Like

- Supplier relationships are maintained professionally and proactively.
- Supplier records, contracts and performance data remain accurate and up to date.
- Supplier performance supports operational and customer requirements.
- New suppliers are onboarded efficiently and effectively.
- Customer complaints, supplier issues and invoice queries are resolved promptly.
- Supplier coverage,



quality and availability support business objectives.
- Reporting and supplier management information provide meaningful insight.
- Departmental KPIs, SLAs and service standards are consistently achieved.
- Continuous improvement opportunities are identified and implemented.

Core Responsibilities

- Build and maintain positive working relationships with suppliers and operational partners.
- Support Supplier Relations Managers in managing supplier portfolios and engagement activities.
- Act as a day-to-day contact for supplier enquiries and communications.
- Promote team-oriented and professional relationships across the supplier network.
- Support supplier meetings, reviews and engagement activities.
- Represent CMAC professionally in all supplier interactions.
- Support monitoring of supplier performance against agreed KPIs and service standards.
- Assist with supplier reviews, audits and performance assessments.
- Identify emerging supplier issues and elevate where appropriate.
- Support supplier recruitment and onboarding activities.
- Help maintain a resilient supplier network capable of meeting operational demand.
- Contribute to supplier improvement initiatives and best practice activities.

Commercial & Operational Support

- Assist with supplier negotiations, tenders and commercial activities.
- Analyse supplier activity,



utilisation and commercial performance.
- Support initiatives that improve supplier value, margin and operational efficiency.
- Assist operational teams in resolving supplier-related service issues.
- Support customer and supplier requirements through effective coordination.
- Contribute to business growth by supporting supplier capability and availability.
- Maintain supplier databases, documentation and operational records.
- Ensure supplier information remains accurate, complete and up to date.
- Support supplier compliance activities, audits and governance requirements.
- Maintain records relating to supplier performance, contracts and service standards.
- Assist with the preparation of reports, reviews and supplier communications.
- Ensure governance activities are completed in line with company standards.
- Work closely with Operations, Planning, Commercial and Finance teams.
- Support the resolution of customer complaints, supplier disputes and invoice queries.
- Coordinate information between suppliers and internal stakeholders.
- Ensure supplier service expectations align with customer requirements.
- Support the delivery of excellent customer and supplier experiences.
- Promote effective communication and collaboration across business functions.
- Produce supplier reports, performance information and administrative updates.
- Monitor supplier trends and identify opportunities for improvement.
- Support analysis of supplier performance and operational data.
- Contribute to process improvement and efficiency initiatives.
- Maintain awareness of market conditions, supplier developments and indu

📌 Supplier Relations Executive (Sydney)
🏢 CMAC Group
📍 Sydney