2d ago , from Department of Communities and Justice NSW

- Full-time, Salary: $133,348 to $146,945 p.a. plus employer's contribution to superannuation and leave loading
- Ongoing role
- Close to Wynyard station & hybrid work arrangements available
- Contact for enquiries: Leanne Mezrani via ******@nesa.nsw.edu.au

About us

At the NSW Education Standards Authority (NESA), we are dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future.

We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).

NESA is aunique organisation in NSW (of around740FTE staff) with significant state-wide impact. Visit ourwebsiteto learn more about the significant work we do.

About the role

Help shape how teachers, schools, students and the wider NSW education community find, understand and use NESA's information.

As a Senior Content Designer, you'll work with teams across NESA to design clear, accessible and user-focused content that meets audience needs and supports business objectives.

You'll combine content design expertise, user insights and strategic thinking to simplify complex information, improve digital experiences and influence how content is created and managed.

Working within the Content Design and Delivery team, you'll lead content initiatives, partner with stakeholders, and help build content design capability and a more consistent, customer-centred approach across NESA.

On a day-to-day basis you will be responsible for:





- Partnering with stakeholders and subject matter experts to understand business priorities, identify user needs and develop effective content solutions.
- Leading the design and delivery of clear, accessible and user-focused digital content, including simplifying complex information and improving user journeys.
- Developing content strategies and recommendations informed by user research, data, insights and content best practice.
- Providing expert advice on content design, accessibility, plain language and digital content standards.
- Managing content projects from discovery through to delivery, balancing competing priorities and maintaining quality.
- Evaluating content performance and using research, analytics and user feedback to identify and implement improvements.
- Coaching and guiding colleagues to strengthen content design skills and practices.
- Contributing to content standards, governance, workflows and processes that improve consistency and quality across NESA.

Our ideal candidate will have:

- Strong experience in content design, with demonstrated ability to create clear, accessible and effective digital content for diverse audiences.
- Experience developing and implementing content strategies that balance user needs and business objectives.
- A strong understanding of user-centred design principles, accessibility standards,



plain language and digital content best practice.
- Experience using research, analytics and customer insights to inform content decisions and improve user experiences.
- Strong stakeholder engagement and influencing skills, including the ability to challenge existing approaches, provide expert advice and build consensus.
- Experience leading complex content projects, managing competing priorities and collaborating with multidisciplinary teams.
- Excellent writing, editing and information-structuring skills, with the ability to make complex information easy to find, understand and use.
- Experience mentoring others, sharing expertise and contributing to improved content practices and standards.
- Discipline and/or demonstrated experience in writing/producing web content.

We invite you to download the role description for additional information on the position.

Note: A current NSW Working with Children Check (WWCC) clearance for paid employment is required before commencing in this role. It is not required at the application stage. The cost of the WWCC clearance is the responsibility of the successful applicant.

Employment at NESA is subject to the satisfactory completion of probity checking which includes a criminal history and identity check (for new hires) and a qualification check (if required for the role).

At NESA you will benefit from:

- An organisation where your contribution has a big impact.
- An enviable CBD location (all modes of transport nearby, and excellent coffee and eateries) with refurbished offices.
- Flexible working arrangements and generous leave entitlements.
- Access to discounted health and fit

📌 Senior Content Designer (Sydney)
🏢 Department/Agency: NESA
📍 Sydney