EatClub is seeking a CX Special Projects & Capacity Manager to own how Customer Experience handles unusual volumes and incidents. You'll build scalable processes, a flexible contractor bench, and clear documentation to guide frontline teams through campaigns, outages, and high-volume events across Australia, Recent Zealand, and the UK.
You will coordinate with CX, Product, and Engineering to resolve issues, while driving continuous improvement in workflows and AI-assisted tools.
📌 CX Capacity (Sydney)
🏢 EatClub
📍 Sydney
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