Applications closing on 25 November 2026, 11:59 PM

- Reference number Local Laws Officer
- Job Type Full Time
- Package $81,385.51 to $92,967.72 gross per annum plus applicable locality allowance, and applicable allowances

Please read all information carefully before applying.

The Local Laws Officer delivers professional, customer-focused regulatory and compliance services through education, investigation, monitoring and enforcement activities in accordance with Council's local laws, policies and relevant legislation.

The position contributes to the protection of public health, safety, animal welfare, environmental values and community amenity by promoting voluntary compliance through fair, consistent and risk-based regulatory practices. The role provides regulatory advice, undertakes investigations and enforcement activities, responds to customer requests and complaints, and contributes to community education initiatives that support positive compliance outcomes. This role also contributes to the continuous improvement of regulatory services and may assist other areas of Council as required to support the efficient operation of the organisation.

Employment Status: Full Time, Permanent

Hours of Work: 72.50 hours per fortnight, nine (9) day fortnight

Level & Award: Level 2-3 of the Queensland Local Government Industry (Stream A) Award – State 2017 / Charters Towers Regional Council Certified Agreement

Salary Range: $81,385.51 to $92,967.72 gross per annum plus applicable locality allowance, and applicable allowances

Directorate: Corporate and Community Building

Department: Planning and Development

ABOUT YOU

The successful candidate will have:

Essentials Knowledge, skills and abilities |

Level 2:





- Demonstrated ability to provide high-quality customer service and engage positively with members of the public.
- Ability to prepare accurate reports, correspondence and regulatory documentation.
- Ability to work independently within established procedures and seek guidance where required.
- Demonstrated experience in customer service, compliance, local government, animal management, community safety or a related operational environment.
- Ability to interpret and apply legislation, policies and procedures or the ability to rapidly acquire this knowledge.
- Awareness of natural justice, procedural fairness and administrative decision-making principles or ability to rapidly acquire this knowledge.
- Good communication and interpersonal skills, with the ability to remain claim, and use conflict resolution techniques in difficult interactions.
- Demonstrated organisational skills with the ability to prioritise competing demands and meet deadlines.
- Ability to work effectively as part of a team and contribute positively to workplace culture.
- Demonstrated computer literacy, including Microsoft Office applications and corporate information systems.
- Demonstrated commitment to workplace health and safety.

Level 3 (In addition to all Level 2)

- Demonstrated experience in a compliance, enforcement, investigation,



local laws, animal management or regulatory services role.
- Demonstrated ability to interpret, apply and enforce legislation and exercise delegated authority.
- Experience conducting investigations and gathering evidence.
- Ability to prepare statutory notices, investigation reports, briefs of evidence and court-related documentation.Demonstrated ability to manage complex compliance matters and resolve issues through sound decision‐making.
- Demonstrated ability to independently manage regulatory investigations from initial complaint through to resolution, including recommending or determining appropriate compliance and enforcement actions within delegation and established guidelines.
- Ability to provide technical guidance and support to other team members.
- Demonstrated ability to identify service improvements and contribute to the review of procedures and programs.
- Well‐developed communication, stakeholder engagement and negotiation skills.

Essential Education/Qualifications |

Level 2:

- Completion of Year 12 Certificate and/or demonstrated relevant experience in a customer service, operational, compliance, local government or regulatory environment.
- Current First Aid and CPR Certification or ability to obtain.

Level 3 (In addition to Level 2)

- Certificate IV in Government Investigations, Regulatory Compliance, Animal Regulation and Management or a related discipline; and
- Demonstrated equivalent knowledge, skills and experience in a compliance, enforcement or regulatory setting.
- Demonstrated experience exercising Authorised Person powers or equivalent statutory authority.
- Poss

📌 Local Laws Officer (Charters Towers)
🏢 Charters Towers
📍 Charters Towers